Items related to Hotel Front Office Management
The updated guide to running a successful hotel front office Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today′s hotels and lodging facilities. This Fourth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on technology′s role in the modernized front office. Material is logically presented in the order of operations, beginning with an overview of lodging and then progressing through a tour of the today′s front office, a review of the guest cycle, and an analysis of guest services. This Fourth Edition includes new sections on hotel risk management, security, and housekeeping management. Useful features of this new edition include: A new chapter on executive housekeeping and the relationship between the housekeeping department and the front office Commentaries from hotel front office managers, general managers, and other department managers Articles on the international hotel workforce "Opening dilemmas" and their solutions are included in each chapter Additional case studies for applying theory and developing problem–solving strategies Hotel Front Office Management, Fourth Edition is an invaluable book for those interested in learning more about a hotel′s front office.
"synopsis" may belong to another edition of this title.
Synopsis:
Highlighting emerging trends in hospitality, this edition covers yield management, new legislation, the ADA and the night audit. It also includes a chapter on human resources that covers training, employee empowerment, and hospitality technology - from electronic locks to front office equipment. "Frontline Realities" describe actual crisis scenarios to solve; "Hospitality Profiles" introduce professionals from the industry; case histories put material in real-life perspectives; and "International boxes" highlight hospitality from around the world.
About the Author:
JAMES A. BARDI, EdD, CHA, is Assistant Professor and Director of the Associate Degree Program in Hotel, Restaurant, and Institutional Management at Penn State Berks in Reading, Pennsylvania.
"About this title" may belong to another edition of this title.
- PublisherVan Nostrand Reinhold
- Publication date1996
- ISBN 10 0442020848
- ISBN 13 9780442020842
- BindingHardcover
- Edition number2
- Number of pages469
- Rating
Other Popular Editions of the Same Title
Top Search Results from the AbeBooks Marketplace
Stock Image
Hotel Front Office Management - Second Edition (Hospitality, Travel, and Tourism Ser.)
Published by
Van Nostrand Reinhold/ITP, New York, NY, U.S.A.
(1996)
ISBN 10: 0442020848
ISBN 13: 9780442020842
Used
Hardcover
Quantity: 1
Seller:
Rating
Book Description Hardcover. Condition: Good. Second Edition. 469 pages including index. This second edition takes on a new look to meet the demands of the hotel industry in this new century. Encourages students to take an active role in applying concepts of operations, technology, training, empowerment, and international applications. Minor quantity of high-lighting else unmarked. Moderate wear. Solid copy in glossy illustrated boards. Seller Inventory # 33801172
Buy Used
£ 40.48
Convert currency
Stock Image
Hotel Front Office Management (Hospitality, Travel & Tourism)
Published by
Van Nostrand Reinhold Company
(1996)
ISBN 10: 0442020848
ISBN 13: 9780442020842
Used
Hardcover
Quantity: 1
Seller:
Rating
Book Description hardcover. Condition: Very Good. Very Good. book. Seller Inventory # D8S0-3-M-0442020848-4
Buy Used
£ 124.98
Convert currency