Total Quality Management - Hardcover

Oakland, John S.

Hardcover

ISBN 10: 0434914797 ISBN 13: 9780434914791

Publisher: Heinemann, 1990

Synopsis

This book is about how to manage in a total quality way and is structured around the words understanding, commitment, organization, measurement (costs), planning, design, system, capability, control, teamwork and implementation. Essential steps for the successful introduction of TQM are set out under these headings. Aimed at directors, and managers in industrial, commercial and service organizations, the book guides the reader through the language of TQM and sets down a clear way to proceed for the whole organization.

About this title

Review:

'... excellent drawings providing easy to understand visual explanations
and anecdotes.'
Professional Manager
'... a worthwhile read for anyone who seriously wants to improve the
quality of their service. It might even convert a few sceptics.'
Tim Cornick
'Ifyou are looking for a short but comprehensive introduction to Total Quality Management, then this may be the book for you.'
British Journal of Administrative Management, July/August 1997

About this edition

• Publisher: Heinemann
• Publication date: 1990
• ISBN 10: 0434914797
• ISBN 13: 9780434914791
• Binding: Hardcover
• Edition number: 1