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Customer Service: Empowerment and Entrapment (Critical Perspectives on Work and Organisations) - Softcover
Customer Service Customer services is at the centre of many recent changes in work and organizations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.
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Synopsis:
Customer services is at the centre of many recent changes in work and organizations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally. A provocative and insightful work aimed at students of organizations and management as well as thoughtful practitioners.
About the Author:
ANDREW STURDY is Reader in Organisation Studies, School of Management, Imperial College, University of London.
IRENA GRUGULIS is Reader in Employment Studies, School of Management, University of Salford.
HUGH WILLMOTT is Diageo Professor of Management Studies, The Judge Institute of Management, University of Cambridge.
IRENA GRUGULIS is Reader in Employment Studies, School of Management, University of Salford.
HUGH WILLMOTT is Diageo Professor of Management Studies, The Judge Institute of Management, University of Cambridge.
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- PublisherRed Globe Press
- Publication date2001
- ISBN 10 0333946073
- ISBN 13 9780333946077
- BindingPaperback
- Number of pages215
- EditorAndrew Sturdy, Irena Grugulis, Hugh Willmott
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Book Description Condition: New. Customer services is at the centre of many recent changes in work and organizations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally. Editor(s): Sturdy, Andrew; Grugulis, Irena; Willmott, Hugh. Series: Critical Perspectives on Work and Organisations. Num Pages: 240 pages, biography. BIC Classification: KJSU. Category: (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 233 x 157 x 13. Weight in Grams: 362. . 2001. 2001st Edition. Paperback. . . . . Seller Inventory # V9780333946077
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