Items related to Human Resource Management in Service Work: 43 (Management,...
This book fills a gap in the market for a long overdue book on Human Resources Management in the service sector. The focus on human resource management is essential to aid any understanding of the service economy and with increasing numbers of courses focusing on services rather than manufacturing, it is fast becoming a very important and neglected area in terms of textbooks.
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Review:
'...a must read for all those who wish to aquire a deep understanding of the nature of customer service work.' - Joe Wallace, Industrial Relations Journal
Synopsis:
This text aims to fill a gap in the market for a book on HRM in the service sector. The focus on human resource management is important to an understanding of the service economy and with increasing numbers of courses focusing on services rather than manufacturing, it is fast becoming an important, but neglected area in terms of textbooks.
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- PublisherRed Globe Press
- Publication date2001
- ISBN 10 033377440X
- ISBN 13 9780333774403
- BindingHardcover
- Number of pages237
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Human Resource Management in Service Work
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Human Resource Management in Service Work
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Human Resource Management in Service Work
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Human Resource Management in Service Work
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ISBN 13: 9780333774403
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