Business and Administrative Communication - Hardcover

Locker, Kitty O.

3.7

81 ratings by Goodreads

9780256220575: Business and Administrative Communication

Hardcover

ISBN 10: 0256220573 ISBN 13: 9780256220575

Publisher: Irwin Professional Publishing, 1997

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A survey of a broad range of topics in both written and oral communication, covering international business communication. Learning aids include expanded chapter exercises and problems covering getting started, e-mail messages, communicating at work and letter/memo/report writing.

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From the Publisher:

Professional Interviews open each chapter. Technically, this is not a new feature as it appeared in the 3e, but the interviewees ARE ALL NEW and so is the narrative format. Also, company WWW addresses, or phone numbers are added at the end of each profile.
Integrated Curriculum Problems appear in the end-of-chapter material of each chapter.
Technology coverage has been greatly expanded to include everything from writing email subject lines, to using PowerPoint in presentations, to creating web pages.
Internet exercises appear in each chapter.
The detailed margin notes (aka SIDEBARS) have made Kitty Locker famous!
A variety of letters, memos, and reports are presented in the text and Kitty Locker has added handwritten annotations to explain communication miscues and offer suggestions for improvement.
The in-text cross-referencing system points students to the first reference of a key concept or principle with a page number in parentheses.
The quick review insert card gives students a quick reference to checklists in the book and also page references to key guidelines, topics, and concepts.

About the Author:

Kitty O. Locker is currently an associate professor of English at The Ohio State University. She has also taught at Texas A&M University and the University of Illinois. She is very well known for her research background and her research in progress includes work on collaborative writing in the classroom and the workplace. She has served as the Interim Editor of the Bulletin of the Association of Business Communication and in 1994-5 as President of the Association for Business Communication.

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