Items related to Contact: Customer Service In The Hospitality And Tourism...
For courses in sales and marketing in hospitality/travel, tourism, and customer service, this book discusses specifically what employees in service business should and should not do when interacting with customers. The book considers service from the perspective of those who deliver service and provides a wealth of examples from the hospitality, travel, and tourism industries.
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- PublisherPearson
- Publication date1993
- ISBN 10 0138089167
- ISBN 13 9780138089160
- BindingPaperback
- Edition number1
- Number of pages272
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Contact: Customer Service in the Hospitality and Tourism Industry
Published by
Pearson College Div
(1993)
ISBN 10: 0138089167
ISBN 13: 9780138089160
New
Paperback
Quantity: 1
Seller:
Rating
Book Description Paperback. Condition: new. New. Seller Inventory # Wizard0138089167
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£ 22.14
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Stock Image
Contact: Customer Service in the Hospitality and Tourism Industry
Published by
Pearson College Div
(1993)
ISBN 10: 0138089167
ISBN 13: 9780138089160
New
Paperback
Quantity: 1
Seller:
Rating
Book Description Paperback. Condition: new. New Copy. Customer Service Guaranteed. Seller Inventory # think0138089167
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£ 22.31
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