Contact: Customer Service in the Hospitality and Tourism Industry

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9780138089160: Contact: Customer Service in the Hospitality and Tourism Industry

For courses in sales and marketing in hospitality/travel, tourism, and customer service, this book discusses specifically what employees in service business should and should not do when interacting with customers. The book considers service from the perspective of those who deliver service and provides a wealth of examples from the hospitality, travel, and tourism industries.

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Davidoff, Donald M.
Published by Pearson (1993)
ISBN 10: 0138089167 ISBN 13: 9780138089160
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