This work shows the reader why and how bad quality has destroyed companies, careers, customers, competitors and civilians. It shows why product recalls, environmental disasters, government red tape, medical malpractice and dissatisfied customers have the same root cause: quality management.
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Book Description Pearson P T R, 1998. Paperback. Book Condition: New. Bookseller Inventory # DADAX0136267807
Book Description Pearson P T R, 1998. Paperback. Book Condition: New. book. Bookseller Inventory # 0136267807
Book Description Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97801362678051.0