The Essence of Total Quality Management

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9780135731147: The Essence of Total Quality Management

A concise overview of the TQM topic including its history. This text places quality as a major management concern, describing how to develop a positive Total Quality Management company culture. The text sets out the main concepts of total quality management and traditional quality control and analyses the costs of quality (eg presentation, appraisal, international failure, external failure and lost opportunities).

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From the Back Cover:

Building on the strength of the first edition of The Essence of Total Quality Management, this edition continues to provide the reader with an overview of the Total Quality Management topic, including the history of Total Quality Management and its core principles and founding gurus. Illustrated case studies of large and small companies show how Total Quality Management works in reality.
The text is an invaluable reference source for managers on short courses; for MBA and other students who wish to learn the heart of the subject without academic jargon.
This new edition features-
-New case studies, including small business examples
-More international illustrations
-An update on books and significant research on Total Quality Management
-A chapter on evaluating Total Quality Management
The basic tools and techniques of Total Quality Management programmes are presented in an enlarged chapter.
John Bank is a Lecturer in Quality Management at the Cranfield School of Management.

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Bank, Mr John
Published by Prentice Hall Trade (2001)
ISBN 10: 0135731143 ISBN 13: 9780135731147
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