Customer Service: A Practical Approach

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9780132974349: Customer Service: A Practical Approach

The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

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Elaine K.; Harris
Published by Prentice Hall (2012)
ISBN 10: 0132974347 ISBN 13: 9780132974349
New Taschenbuch Quantity Available: 2
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unifachbuch
(Köln, NRW, Germany)
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Book Description Prentice Hall, 2012. Taschenbuch. Book Condition: Neu. Gebraucht - Wie neu Unbenutzt. Schnelle Lieferung, Kartonverpackung. Abzugsfähige Rechnung. Bei Mehrfachbestellung werden die Versandkosten anteilig erstattet. - The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships. 175 pp. Englisch. Bookseller Inventory # INF1000036268

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Elaine K. Harris
Published by Pearson (2012)
ISBN 10: 0132974347 ISBN 13: 9780132974349
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Book Description Pearson, 2012. No Binding. Book Condition: New. BRAND NEW Premium Quality International Student Edition (ISE). Softcover, Color-Printed Textbook Wrapped in Good Condition. Ship via UPS/DHL. All books mainly ship from Asia countries. Shipping should take from 3-4 business days within US, Canada, UK, and other EU countries. For fast processing, please choose to ship with Expedite! Thank you for visiting my store!. Bookseller Inventory # 004245

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3.

Harris, Elaine
Published by Pearson Education
ISBN 10: 0132974347 ISBN 13: 9780132974349
New Quantity Available: 1
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Easy Textbook
(Kuala Lumpur, Malaysia)
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Book Description Pearson Education. Book Condition: New. 0132974347 Brand new book. International Edition. Ship from multiple locations. 3-5 business days Express Delivery to USA/UK/Europe/Asia/Worldwide. Tracking number will be provided. Satisfaction guaranteed. Bookseller Inventory # SKU001412

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