Intercultural Business Communication - Softcover

Chaney, Lillian H.; Martin, Jeanette S.

Softcover

ISBN 10: 0131419307 ISBN 13: 9780131419308

Publisher: Pearson, 2003

Synopsis

For International/Intercultural Business Communication and Negotiation courses, or courses in Organizational Behavior and Communication. Also appropriate as a supplement for courses in which intercultural communication is a major component.

This text prepares today's students to compete and manage domestic and international diversity in an increasingly multinational business arena. It uses research involving three Delphi panels of experts' perceptions of the importance of the topics covered as the basis for its contents.

About this title

About the Author:

Lillian H. Chaney is a Professor of Management and Distinguished Professor of Office Management at The University of Memphis. She received both the M.S. and the Ed.D. from the University of Tennessee. She is coauthor of textbooks on business communication and office management and has published numerous articles on these topics in professional journals. Dr. Chaney teaches graduate and undergraduate courses in business communication, executive communication, and international business communication and negotiation. She has teaching experience at a South American university and has conducted training programs on communication, corporate etiquette, and business ethics for international corporations, educational institutions, and government agencies.

Jeanette S. Martin is an Associate Professor at the University of Mississippi. She received her B.A. from Michigan State University, M.B.A. from the University of Chicago, and her Ed.D. from The University of Memphis. She has considerable corporate experience in both U.S. multinational corporations and foreign multinational corporations. Dr. Martin has published several articles involving intercultural business communication, education, and management information systems. Her current research and consulting interests include NAFTA and the effects intercultural communication has on such international agreements.

From the Back Cover:

Intercultural Business Communication, Third Edition, offers practical advice for students and businesspeople competing in a global economy. The essentials of international and Intercultural communication are supplemented with chapter objectives, key terms, questions and cases for discussion, and activities.

Topics Include:

Contrasting cultural values

Cultural shock

Language

Oral and nonverbal communication patterns

Written communication patterns

Global etiquette

Business and social customs

Intercultural negotiation strategies

NEW Features

Additional information included about ethics, religious influences, the role of women in international business, and information that reflects changes in laws and trade agreements.

Expanded country-specific information so that students have a broader knowledge of life in specific cultures. Countries highlighted are those with which the United States does a majority of its international trade.

About this edition

• Publisher: Pearson
• Publication date: 2003
• ISBN 10: 0131419307
• ISBN 13: 9780131419308
• Binding: Paperback
• Edition number: 3
• Number of pages: 312