Items related to Managing for Quality in the Hospitality Industry
This practical Quality Management text focuses on meeting the expectations of internal customers, external customers, and owner/investors–the backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry.
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- PublisherPearson
- Publication date2005
- ISBN 10 0130945897
- ISBN 13 9780130945891
- BindingPaperback
- Edition number1
- Number of pages368
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