Definitive VoiceXML (CHARLES F GOLDFARB DEFINITIVE XML) - Softcover

Hocek, Adam; Cuddihy, David

9780130463456: Definitive VoiceXML (CHARLES F GOLDFARB DEFINITIVE XML)

Softcover

ISBN 10: 0130463450 ISBN 13: 9780130463456

Publisher: Prentice Hall, 2002

This is a book for both telephony engineers who need to understand how to build enterprise information systems and software developers who need to understand voice application development.

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From the Back Cover:

The start-to-finish guide to building enterprise-class VoiceXML applications.

Code examples and UML diagrams provided for each VoiceXML element
Fully developed VoiceXML applications using Java servlets, JSP, and .NET
Detailed coverage of text-to-speech and automatic speech recognition technologies

"XML is not a spoken language, but thanks to VoiceXML, it is the language of choice for developing spoken interfaces. If you want to voice-enable your applications and Web sites, this book speaks your language."

―Charles F. Goldfarb

Definitive VoiceXML bridges the gap between enterprise computing and telephony engineering, demonstrating exactly how to build new enterprise-class voice applications and voice-enable existing applications. It's the first book that delivers the depth and breadth of knowledge needed by both enterprise and telephony developers, thoroughly addressing the unique challenges of building voice systems for business.

VoiceXML in depth: its role, goals, and key techniques
Effective ways to architect and integrate enterprise voice applications
Detailed case studies utilizing VoiceXML, Java servlets, JSP, and .NET
Thorough coverage of the W3C VXML 2.0 standard
Speech Recognition Grammar Format (SRGF) and Speech Synthesis Markup Language (SSML)
Complete VoiceXML language reference

Whether you're developing systems for customer service, finance, travel, wireless commerce, or anything else, Definitive VoiceXML gives you the proven techniques you need to maximize performance, reliability, and ROI.

Part of The Charles F. Goldfarb Definitive XML Series

Synopsis:

Definitive VoiceXML was written to bridge the knowledge gap between the disparate worlds of telephony engineering and enterprise computing. Most VoiceXML books are written like any other programming book on a new technology-a few example programs and lots of command reference material -- and don't provide the depth of information needed for telephony applications. Enterprise information system developers traditionally know very little about the nuts-and-bolts problems of developing a voice application, while telephony application developers rarely understand enterprise information systems. To successfully develop voice applications, technology professionals will need to become proficient in both disciplines. With this book, readers will learn in detail about the VoiceXML language, how it can be used to develop enterprise-level voice applications, and how to integrate VoiceXML with other enterprise technologies. The audience will also learn about other related voice processing technologies and how to they are used with VoiceXML. This will be one of the first books to cover the completed vxml 2.0 specification, which is still in the final stages before its release.

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