A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication. Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced.
"synopsis" may belong to another edition of this title.
This volume provides guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.
"About this title" may belong to another edition of this title.
Book Description The Stationery Office, 2007. Paperback. Book Condition: New. New In-Stock Ships Same Day We Ship 7 Days A Week. Bookseller Inventory # mon0000247721
Book Description The Stationery Office, 2007. Paperback. Book Condition: New. Bookseller Inventory # P110113310455
Book Description The Stationery Office, 2007. Paperback. Book Condition: New. book. Bookseller Inventory # 0113310455
Book Description The Stationery Office, 2007. Paperback. Book Condition: New. Bookseller Inventory # DADAX0113310455
Book Description The Stationery Office. PAPERBACK. Book Condition: New. 0113310455 New Condition. Bookseller Inventory # NEW6.0039612
Book Description 2007. Paperback. Book Condition: New. 215mm x 280mm x 11mm. Paperback. Service Strategy provides guidance on developing service-based business models and strategies. It defines the value-creating context and principles of service management that .Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability. 276 pages. 0.999. Bookseller Inventory # 9780113310456
Book Description London : TSO, 2007. Book Condition: Neu. 2. impr. with corrections. neu, noch in Schutzfolie, Versand spätestens am nächsten Werktag 125637 Sprache: Englisch Gewicht in Gramm: 1005. Bookseller Inventory # 349723