ITIL Service Strategy

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9780113310456: ITIL Service Strategy

This volume provides guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.

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Majid Iqbal; Michael Nieves
Published by The Stationery Office (2007)
ISBN 10: 0113310455 ISBN 13: 9780113310456
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Majid Iqbal; Michael Nieves
Published by The Stationery Office (2007)
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Majid Iqbal; Michael Nieves
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Majid Iqbal; Michael Nieves
Published by The Stationery Office (2007)
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Book Description The Stationery Office, 2007. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: This volume provides guidance on how to design, developand implement service management both as anorganisational capability and a strategic asset. It is aguide to a strategic review of ITIL-based servicemanagement capabilities, with the aim of improving theiralignment with overall business needs. It is writtenprimarily for senior . Bookseller Inventory # ABE_book_new_0113310455

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Majid Iqbal; Michael Nieves
Published by London : TSO, (2007)
ISBN 10: 0113310455 ISBN 13: 9780113310456
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Book Description London : TSO, 2007. Book Condition: Neu. 2. impr. with corrections. neu, noch in Schutzfolie, Versand spätestens am nächsten Werktag 125637 Sprache: Englisch Gewicht in Gramm: 1005. Bookseller Inventory # 349723

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Book Description 2007. Paperback. Book Condition: New. 215mm x 280mm x 11mm. Paperback. Service Strategy provides guidance on developing service-based business models and strategies. It defines the value-creating context and principles of service management that .Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability. 276 pages. 0.999. Bookseller Inventory # 9780113310456

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