The British Library: Providing Services Beyond the Reading Rooms (House of Commons Papers)

 
9780102929393: The British Library: Providing Services Beyond the Reading Rooms (House of Commons Papers)

The British Library is the UK's national library, sponsored by the Department for Culture, Media and Sport (DCMS). During 2003-04, it had a turnover of [pound]121 million, comprised of [pound]89.3 million in grant-in-aid funding and [pound]31.4 million in income from other sources. This NAO report focuses on the effectiveness of the Library's services that can be accessed remotely, particularly the document supply service and those delivered through the Library's website. These include the products of the Library's programme of converting material into digital form, known as digitisation.. The report also covers some broader strategic and user communication issues that have an impact on the effectiveness of these remote services. The report does not focus on the other services provided within the Library's reading rooms at St. Pancras, Colindale and Boston Spa. Findings include that the British Library is responding well to the opportunities and challenges of providing services in the electronic era, although some service aspects could be made more user-friendly; and a clear risk management plan is important to ensure that the full benefits from its digitisation programme can be sustained in the long term.

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Great Britain: National Audit Office
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Great Britain: National Audit Office
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