The Big Book of Customer Service Training Games: Quick, Fun Activities for All Customer Facing Employees (Management & Leadership)

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9780077114763: The Big Book of Customer Service Training Games: Quick, Fun Activities for All Customer Facing Employees (Management & Leadership)

With the help of this creative collection of training games, you can be sure that your employees can be counted on to give your company a good reputation. These easy-to-use games take just 15-30 minutes and include reproducible handouts and worksheets. You can use them either to enliven traditional customer service training programs or to add a training component to a regular staff meeting. Customer service training games will help your frontline service workers keep a positive attitude at all times; speak and communicate clearly, both on the telephone and face-to-face; deal with difficult customers, and much more.

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From the Back Cover:

Supervisors and trainers: turn your customer service reps into yourcompany's biggest asset! Because they're out there dealing with thepublic, frontline workers such as customer service representatives, salespeople, and technicians have the capacity to make a company lookvery bad...or very good. With the help of this creative collection oftraining games, you can be sure that your employees can be counted onto give your company a good reputation--employees who...know how tocreate a rapport with the customer or client; recognize and respondfor the needs of every customer; go beyond the expected; bringenthusiasm and a love of what they do to the job. These easy-to-usegames take just 15-30 minutes and include reproducible handouts andworksheets. You can use them either to enliven traditional customerservice training programs or to add a training component to a regularstaff meeting. Customer service training games will help yourfrontline service workers keep a positive attitude at all times; speakand communicate clearly, both on the telephone and face-to-face; dealwith difficult customers, and much more.

About the Author:

Peggy Carlaw is the founder and president of Impact Learning Systems International, a training and consulting company based in California. Vashuda Kathleen Deming is an instructional designer and training consultant specializing in customer service and technical support.

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Book Description McGraw-Hill Education - Europe, United Kingdom, 2011. Paperback. Book Condition: New. UK ed.. Language: English . Brand New Book. Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude; speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and, other essentials to successfully provide great front line customer service. Bookseller Inventory # AA39780077114763

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Book Description McGraw-Hill Education - Europe, United Kingdom, 2011. Paperback. Book Condition: New. UK ed.. Language: English . Brand New Book. Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude; speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and, other essentials to successfully provide great front line customer service. Bookseller Inventory # AA39780077114763

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Book Description McGraw-Hill Education - Europe, 2007. Book Condition: New. 2007. Paperback. Helps trainers and managers teach the basics of providing customer service. This title includes activities that provide techniques for maintaining a positive service attitude, speaking and communicating clearly, honing superior telephone skills, and learning the best approaches to dealing with difficult customers. Num Pages: 209 pages. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 232 x 186 x 18. Weight in Grams: 400. . . . . . . Bookseller Inventory # V9780077114763

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Book Description McGraw-Hill Education - Europe. Book Condition: New. 2007. Paperback. Helps trainers and managers teach the basics of providing customer service. This title includes activities that provide techniques for maintaining a positive service attitude, speaking and communicating clearly, honing superior telephone skills, and learning the best approaches to dealing with difficult customers. Num Pages: 209 pages. BIC Classification: KJSU. Category: (P) Professional & Vocational. Dimension: 232 x 186 x 18. Weight in Grams: 400. . . . . . Books ship from the US and Ireland. Bookseller Inventory # V9780077114763

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