Written from the standpoint of the operational manager, this book examines the effect of reward and recognition and shows how they should be used as positive agents for change. The increasing emphasis on teams and teamwork is explored throughout as is the contrast between individual and team reward and recognition in achieving success. Many different ways of rewarding and recognizing staff are discussed, with observations and advice on how to apply each method. The book comments on the place of suggestion schemes and then deals with the contentious issue of performance-related pay and gives rules for its sensible use. There is discussion of staff performance measurement including goal-setting and appraisal. Finally the role of reward and recognition as a means of changing attitudes and breaking down old barriers is related to learning organizations which are seen as the path to future success.
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