Items related to Effective User Support: How to Manage the IT Helpdesk
This book provides a hands-on guide to managing the help desk from every aspect. It includes a lot of usable tools for the harassed manager such as a product knowledge matrix which should help the manager assess the expertise for their department for every product, and guides to measuring telephone manner and productivity. The book also covers international help-desks, and gives tools for measuring productivity and skills and features ten key steps for successful support.
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- PublisherMcGraw-Hill Publishing Co.
- Publication date1995
- ISBN 10 0077079531
- ISBN 13 9780077079536
- BindingPaperback
- Number of pages256
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Effective User Support: How to Manage the IT Helpdesk
Published by
McGraw-Hill
(1995)
ISBN 10: 0077079531
ISBN 13: 9780077079536
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Book Description Paperback. Condition: Very Good. Effective User Support: How to Manage the IT Helpdesk This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9780077079536
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Effective User Support: How to Manage the It Helpdesk
Published by
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(1995)
ISBN 10: 0077079531
ISBN 13: 9780077079536
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Book Description Paperback. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9780077079536
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Effective Computer User Support : How to Manage the IT HelpDesk
Published by
McGraw-Hill Education
(1995)
ISBN 10: 0077079531
ISBN 13: 9780077079536
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Effective User Support: How to Manage the IT Helpdesk
Published by
McGraw-Hill Publishing Co.
(1995)
ISBN 10: 0077079531
ISBN 13: 9780077079536
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Paperback
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Book Description Paperback. Condition: Used; Good. ***Simply Brit*** Welcome to our online used book store, where affordability meets great quality. Dive into a world of captivating reads without breaking the bank. We take pride in offering a wide selection of used books, from classics to hidden gems, ensuring there is something for every literary palate. All orders are shipped within 24 hours and our lightning fast-delivery within 48 hours coupled with our prompt customer service ensures a smooth journey from ordering to delivery. Discover the joy of reading with us, your trusted source for affordable books that do not compromise on quality. Seller Inventory # 1327682
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