The international bestseller--more than 500,000 copies sold!
With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer together have only made it that much harder to avoid "people you can't stand;" even worse, they've also created exciting new ways for annoying people to realize their talent for being pains in the butt.
Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and in cyberspace.
"synopsis" may belong to another edition of this title.
How to Bring Out the Best in People at Their Worst!...Now Totally Revised for a New Generation of Bothersome Behaviors
Since this best-selling book first appeared, the world has changed dramatically.
Technology has spawned a whole new breed of annoyances. From cell-phone chatters to E-mail spammers to voice-mail hogs, life today is filled with even more people you can't stand!
It's the guy in the supermarket line who is talking on his cell phone instead of unloading his cart...
It's the E-mail "buddy" who jams your in-box with annoying jokes, petitions, and other junk mail...
It's the boss who behaves like a bully and a petty tyrant, and has the power to get away with it...
It's the co-worker who promises results, but never delivers when the chips are down...
At best, such people can make life stressful and unpleasant. At worst, they can keep you from achieving important goals. The good news is that you don't have to let them do either! It's fully within your power to bring out the best behavior in people who are at their worst.
Sound impossible? It's not. Just ask the millions who have benefited from Brinkman and Kirschner's proven, innovative approach to dealing with difficult people. From this one-of-a-kind guide, you'll learn:
Dr. Rick Brinkman and Dr. Rick Kirschner are naturopathic physicians, professional speakers, and trainers, and the coauthors of the bestselling audio and video tapes How to Deal with Difficult People, which have sold more than 300,000 copies. Since 1980, they have shared their insights with audiences across the nation and around the world through their company, R&R Productions.
"About this title" may belong to another edition of this title.
Book Description McGraw-Hill, New York, NY, 2002. Soft Cover. Book Condition: New. Revised & Updated Edition. BRAND NEW COPY. Guide to coping with difficult people through the art of developing alternate modes of communication skills, and, at book's end, what to do with traits one can't stand in oneself. First published 1994; this is the Revised & Updated Edition. 22 chapters in 4 parts: I, Getting to Know the People You Can't Stand; II, Surviving Through Skillful Communication; III, Bringing Out the Best in People at Their Worst; and IV, Communication in a Digital Age, followed by Appendix: How to Change Your Attitude. Bookseller Inventory # 013014
Book Description McGraw-Hill, 2002. Paperback. Book Condition: New. Never used!. Bookseller Inventory # P110071379444
Book Description McGraw-Hill, 2002. Paperback. Book Condition: New. book. Bookseller Inventory # M0071379444
Book Description McGraw-Hill, 2002. Book Condition: new. Shiny and new! Expect delivery in 20 days. Bookseller Inventory # 9780071379441-1