Flying High in a Competitive Industry: Cost-Effective Service Excellence at Singapore Airlines - Hardcover

Wirtz, Jochen; Heracleous, Loizos; Pangarkar, Nitin

Hardcover

ISBN 10: 0071249648 ISBN 13: 9780071249645

Publisher: McGraw-Hill Professional, 2006

Synopsis

Singapore Airlines (SIA) is widely acknowledged as one of the leading airlines, if not the best airline, globally. This book provides insights into a simple but intriguing question: How has SIA managed to outperform other flag-carriers for decades, in an industry where it is notoriously difficult to succeed consistently?

Flying High in a Competitive Industry begins with an analysis of the airline industry and its key trends, moving on to a broad outline of SIA's strategic drivers of success. Empirical research was conducted at SIA to gain a deeper understanding of its strategy, core competencies and internal organization, innovation processes, and human resource practices, in order to distill strategy lessons that can inform the strategies of any organization competing in intensely competitive industries.

The book ends with some strategic lessons that we believe apply to any organization that aims to achieve sustainable success in hyper-competitive markets.

About this title

About the Author:

Loizos Heracleous is an associate professorof the Said Business School at Oxford University.
Jochen Wirtz is an associate professor ofmarketing at the National University of Singapore and anassociate fellow of the Said Business School at OxfordUniversity. He founded the UCLA-NUS executive MBAprogram.
Nitin Pangarkar is an associate professor ofmarketing at the National University of Singapore.

About this edition

• Publisher: McGraw-Hill Professional
• Publication date: 2006
• ISBN 10: 0071249648
• ISBN 13: 9780071249645
• Binding: Hardcover
• Number of pages: 248