Quality Is Personal: A Foundation for Total Quality Management

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9780029266250: Quality Is Personal: A Foundation for Total Quality Management

In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists" - by which employees monitor waste reducers and value adding activities in their immediate work environment-can significantly increase individual understanding of the general concepts and implementation of top quality management. 20 line drawings.

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Roberts, Harry; Sergesketter, Bernard F.; Roberts
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ISBN 10: 0029266254 ISBN 13: 9780029266250
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Roberts, Harry; Sergesketter, Bernard F.; Roberts
Published by Free Press (1993)
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Book Description Free Press, 1993. Paperback. Book Condition: New. BRAND NEW, Perfect Shape, No Black Remainder Mark,Fast Shipping With Online Tracking, International Orders shipped Global Priority Air Mail, All orders handled with care and shipped promptly in secure packaging, we ship Mon-Sat and send shipment confirmation emails. Our customer service is friendly, we answer emails fast, accept returns and work hard to deliver 100% Customer Satisfaction!. Bookseller Inventory # 9034191

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Roberts, Harry; Sergesketter, Bernard F.; Roberts
Published by Free Press (1993)
ISBN 10: 0029266254 ISBN 13: 9780029266250
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Book Description Free Press, 1993. Paperback. Book Condition: New. BRAND NEW, Perfect Shape, No Black Remainder Mark,Fast Shipping With Online Tracking, International Orders shipped Global Priority Air Mail, All orders handled with care and shipped promptly in secure packaging, we ship Mon-Sat and send shipment confirmation emails. Our customer service is friendly, we answer emails fast, accept returns and work hard to deliver 100% Customer Satisfaction!. Bookseller Inventory # 9034791

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Roberts, Harry; Sergesketter, Bernard F.; Roberts
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ISBN 10: 0029266254 ISBN 13: 9780029266250
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Roberts, Harry; Sergesketter, Bernard F.; Roberts
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Roberts, Harry; Sergesketter, Bernard F.; Roberts
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Roberts, Harry; Sergesketter, Bernard F.; Roberts
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Book Description Free Press, 1993. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management. 20 line drawings. Bookseller Inventory # ABE_book_new_0029266254

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Roberts, Harry; Sergesketter, Bernard F.; Roberts
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ISBN 10: 0029266254 ISBN 13: 9780029266250
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Book Description SIMON SCHUSTER, United States, 1993. Paperback. Book Condition: New. 231 x 152 mm. Language: English . Brand New Book ***** Print on Demand *****.In this guide to involving employees in the process of Total Quality Management, Harry V. Roberts and Bernard F. Sergesketter make the argument that personal quality checklists - by which employees monitor waste reducers and value adding activities in their immediate work environment - can significantly increase individual understanding of the general concepts and implementation of TQM. Drawing on two years of research at ATT, the authors demonstrate how these systematic self-appraisals lead to improvement in personal job effectiveness, and help employees better serve internal and external customers. Monitoring performance improvement with checklists, they show, is an important contribution in the successful transformation of an organization into a Total Quality Management company. Bookseller Inventory # AAV9780029266250

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Roberts, Harry; Sergesketter, Bernard F.; Roberts
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ISBN 10: 0029266254 ISBN 13: 9780029266250
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Book Description SIMON SCHUSTER, United States, 1993. Paperback. Book Condition: New. 231 x 152 mm. Language: English . Brand New Book ***** Print on Demand *****. In this guide to involving employees in the process of Total Quality Management, Harry V. Roberts and Bernard F. Sergesketter make the argument that personal quality checklists - by which employees monitor waste reducers and value adding activities in their immediate work environment - can significantly increase individual understanding of the general concepts and implementation of TQM. Drawing on two years of research at ATT, the authors demonstrate how these systematic self-appraisals lead to improvement in personal job effectiveness, and help employees better serve internal and external customers. Monitoring performance improvement with checklists, they show, is an important contribution in the successful transformation of an organization into a Total Quality Management company. Bookseller Inventory # AAV9780029266250

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Book Description Paperback. Book Condition: BRAND NEW. BRAND NEW. Fast Shipping. Prompt Customer Service. Satisfaction guaranteed. Bookseller Inventory # 0029266254BNA

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