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Published by McGraw-Hill Education, 2014
ISBN 10: 0071833250ISBN 13: 9780071833257
Seller: SecondSale, Montgomery, IL, U.S.A.
Book
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
Published by McGraw Hill, 2014
ISBN 10: 0071833250ISBN 13: 9780071833257
Seller: Big River Books, Powder Springs, GA, U.S.A.
Book
Condition: VeryGood.
Published by McGraw-Hill, 2014
ISBN 10: 0071833250ISBN 13: 9780071833257
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Book
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.25.
Published by McGraw-Hill, 2014
ISBN 10: 0071833250ISBN 13: 9780071833257
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Book
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.25.
Published by McGraw-Hill, 2014
ISBN 10: 0071833250ISBN 13: 9780071833257
Seller: ThriftBooks-Reno, Reno, NV, U.S.A.
Book
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.25.
Published by McGraw-Hill, 2014
ISBN 10: 0071833250ISBN 13: 9780071833257
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Book
Hardcover. Condition: Good. No Jacket. Missing dust jacket; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.25.
Published by McGraw-Hill, 2014
ISBN 10: 0071833250ISBN 13: 9780071833257
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Book
Hardcover. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 1.25.
Published by McGraw Hill, 2014
ISBN 10: 0071833250ISBN 13: 9780071833257
Seller: Book Deals, Tucson, AZ, U.S.A.
Book
Condition: Fair. Acceptable/Fair condition. Book is worn, but the pages are complete, and the text is legible. Has wear to binding and pages, may be ex-library.
Published by McGraw Hill, 2014
ISBN 10: 0071833250ISBN 13: 9780071833257
Seller: GF Books, Inc., Hawthorne, CA, U.S.A.
Book
Condition: Good. Book is in Used-Good condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain limited notes and highlighting.
Published by McGraw Hill, 2014
ISBN 10: 0071833250ISBN 13: 9780071833257
Seller: Books Unplugged, Amherst, NY, U.S.A.
Book
Condition: Fair. Buy with confidence! Book is in acceptable condition with wear to the pages, binding, and some marks within.
Published by McGraw Hill, 2014
ISBN 10: 0071833250ISBN 13: 9780071833257
Seller: GF Books, Inc., Hawthorne, CA, U.S.A.
Book
Condition: Very Good. Book is in Used-VeryGood condition. Pages and cover are clean and intact. Used items may not include supplementary materials such as CDs or access codes. May show signs of minor shelf wear and contain very limited notes and highlighting.
Published by McGraw Hill, 2014
ISBN 10: 0071833250ISBN 13: 9780071833257
Seller: One Planet Books, Columbia, MO, U.S.A.
Book First Edition
hardcover. Condition: Good. 1st Edition. Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing and/or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes).
Published by McGraw Hill, 2014
ISBN 10: 0071833250ISBN 13: 9780071833257
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Book
Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
Published by McGraw-Hill Education, 2014
ISBN 10: 0071833250ISBN 13: 9780071833257
Seller: Textbooks_Source, Columbia, MO, U.S.A.
Book First Edition
Hardcover. Condition: Good. 1st Edition. Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes).
Published by McGraw Hill, 2014
ISBN 10: 0071833250ISBN 13: 9780071833257
Seller: Irish Booksellers, Portland, ME, U.S.A.
Book
Condition: Good. SHIPS FROM USA. Used books have different signs of use and do not include supplemental materials such as CDs, Dvds, Access Codes, charts or any other extra material. All used books might have various degrees of writing, highliting and wear and tear and possibly be an ex-library with the usual stickers and stamps. Dust Jackets are not guaranteed and when still present, they will have various degrees of tear and damage. All images are Stock Photos, not of the actual item. book.
Published by McGraw Hill, 2014
ISBN 10: 0071833250ISBN 13: 9780071833257
Seller: Irish Booksellers, Portland, ME, U.S.A.
Book
Condition: Good. SHIPS FROM USA. Used books have different signs of use and do not include supplemental materials such as CDs, Dvds, Access Codes, charts or any other extra material. All used books might have various degrees of writing, highliting and wear and tear and possibly be an ex-library with the usual stickers and stamps. Dust Jackets are not guaranteed and when still present, they will have various degrees of tear and damage. All images are Stock Photos, not of the actual item. book.
Published by McGraw Hill, 2014
ISBN 10: 0071833250ISBN 13: 9780071833257
Seller: GoldBooks, Denver, CO, U.S.A.
Book
Hardcover. Condition: new. New Copy. Customer Service Guaranteed.
Published by McGraw Hill, 2014
ISBN 10: 0071833250ISBN 13: 9780071833257
Seller: GoldenWavesOfBooks, Fayetteville, TX, U.S.A.
Book
Hardcover. Condition: new. New. Fast Shipping and good customer service.
Published by McGraw-Hill Education, 2014
ISBN 10: 0071833250ISBN 13: 9780071833257
Seller: Books of the Smoky Mountains, Del Rio, TN, U.S.A.
Book
Condition: very good. Gently used book with ongoing seller support until you're fully satisfied with your purchase.
Published by McGraw Hill, 2014
ISBN 10: 0071833250ISBN 13: 9780071833257
Seller: GoldBooks, Denver, CO, U.S.A.
Book
Hardcover. Condition: very good. Very Good Copy. Customer Service Guaranteed.
Published by McGraw Hill, 2014
ISBN 10: 0071833250ISBN 13: 9780071833257
Seller: Sharehousegoods, Colgate, WI, U.S.A.
Book
Condition: New. This is a brand new book! Fast Shipping - Safe and Secure Mailer - Our goal is to deliver a better item than what you are hoping for! If not we will make it right!.
Published by McGraw-Hill Education 10/27/2014, 2014
ISBN 10: 0071833250ISBN 13: 9780071833257
Seller: BargainBookStores, Grand Rapids, MI, U.S.A.
Book
Hardback or Cased Book. Condition: New. Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way 1.12. Book.
Published by McGraw-Hill Education, 2014
ISBN 10: 0071833250ISBN 13: 9780071833257
Seller: Front Cover Books, Denver, CO, U.S.A.
Book
Condition: new.
Published by McGraw Hill, 2014
ISBN 10: 0071833250ISBN 13: 9780071833257
Seller: Lucky's Textbooks, Dallas, TX, U.S.A.
Book
Condition: New.
Published by McGraw Hill, 2014
ISBN 10: 0071833250ISBN 13: 9780071833257
Seller: California Books, Miami, FL, U.S.A.
Book
Condition: New.
Published by McGraw Hill, 2024
ISBN 10: 0071833250ISBN 13: 9780071833257
Seller: Save With Sam, North Miami, FL, U.S.A.
Book Print on Demand
Hardcover. Condition: New. Brand New! This item is printed on demand.
Published by McGraw Hill, 2014
ISBN 10: 0071833250ISBN 13: 9780071833257
Seller: Books Unplugged, Amherst, NY, U.S.A.
Book
Condition: New. Buy with confidence! Book is in new, never-used condition.
Published by McGraw Hill, 2014
ISBN 10: 0071833250ISBN 13: 9780071833257
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Book
Condition: As New. Unread book in perfect condition.
Published by McGraw Hill, 2014
ISBN 10: 0071833250ISBN 13: 9780071833257
Seller: GreatBookPrices, Columbia, MD, U.S.A.
Book
Condition: New.
Published by McGraw-Hill Education - Europe, 2014
ISBN 10: 0071833250ISBN 13: 9780071833257
Seller: Grand Eagle Retail, Wilmington, DE, U.S.A.
Book Print on Demand
Hardcover. Condition: new. Hardcover. THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGECleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space.How did Cleveland Clinic turn itself around so effectively and so quickly?More important, how can you do the same with your organization?In gripping, visceral, on-the ground fashion, Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to any business seeking to improveits customer experience. This strategic guide covers:How the Clinic's leaders redefined the concept of patient experience and developed a strategy to improve itCritical lessons learned regarding organization, recruitment, training, and measuring service excellenceWays in which the Clinic aligned its entire workforce around its Patients First strategyHow leaders improved the critical element of physician communicationRather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging time in their lives.Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare.Whether you run a healthcare institution, nonprofit, or for-profit business, Service Fanatics will help you create the kind of customer experience that promises to transform your organization into an industry powerhouse. Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, this book provides actionable lessons for any manager and business leader beyond healthcare. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.