Achieving Success Through Innovation: Cases and Insights from the Hospitality, Travel, and Tourism Industry - Softcover

Softcover

ISBN 10: 1631570439 ISBN 13: 9781631570438

Publisher: Business Expert Press, 2016

Synopsis

This book investigates the genesis and success of innovation in the hospitality industry as detailed in over four dozen case studies. In many of the cases studies, the innovators themselves provide the insights into their innovative inspiration and the lessons learned from the way they brought their innovative ideas to life. The cases include innovations for improved customer service, stronger human resources, and new food service and lodging concepts. While updated technology forms the basis for many of the innovations, some of the cases focus specifically on technology improvements, with a particular focus on the use of technology as a mediator in the service value chain. With the passage of several years, the book shares the outcome of the innovative concepts-most of which continue to operate. The lessons presented will provide you a valuable perspective on success through innovation, whether you are operating in the hospitality industry or another business.

About this edition

• Publisher: Business Expert Press
• Publication date: 2016
• ISBN 10: 1631570439
• ISBN 13: 9781631570438
• Binding: Paperback
• Number of pages: 216
• Editor: Withiam Glenn