"synopsis" may belong to another edition of this title.
I have also taken account of the revolutionary shift in the jobs people do
and the massive rise of service sector work. For many, work now involves
emotions, appearance and presentation, cultures are there to be 'managed'
and 'skills' are social ones.
The book is a comprehensive one. It covers the nature of skill (and how
this is changing), training, the effects of work and workplaces, British
institutions and initiatives such as Investors in People and NVQs,
International practices, emotion work and emotional labour, managing
culture, knowledge and knowledge work, managerial work and leadership. It
engages with these critically and sets optimistic predictions against real
workplace practice. I hope that students of HRM and HRD will find it
interesting, informative and useful.
"About this title" may belong to another edition of this title.
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