The Customer Experience Edge : Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers - Hardcover

9781259025792: The Customer Experience Edge : Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers
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  • ISBN 10 1259025799
  • ISBN 13 9781259025792
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9780071786973: The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers (BUSINESS BOOKS)

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ISBN 10:  007178697X ISBN 13:  9780071786973
Publisher: McGraw Hill, 2011
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Soudagar; Vinay Iyer; Volker Hildebrand
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