Winning the Service Game - Hardcover
This text offers guidelines on what it takes to deliver outstanding service. It presents over 50 explicit rules for delivery service quality and it argues that in order to gain competitive advantage in customer service, companies must focus on retaining customers. The book's findings are based on dozens of company examples and a decade of research.
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Winning the Service Game
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- PublisherHarvard Business Review Press
- Publication date1995
- ISBN 10 0875845703
- ISBN 13 9780875845708
- BindingHardcover
- Number of pages320
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Winning the Service Game
Published by
Harvard Business Review Press
(1995)
ISBN 10: 0875845703
ISBN 13: 9780875845708
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Winning the Service Game
Published by
Harvard Business Review Press
(1995)
ISBN 10: 0875845703
ISBN 13: 9780875845708
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Hardcover
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WINNING THE SERVICE GAME
Published by
Harvard Business Review Press
(1995)
ISBN 10: 0875845703
ISBN 13: 9780875845708
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Hardcover
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