Managing Front Office Operations - Softcover
the tenth edition features several new sections related to the impact of technology on hotel operations, including information on social media platforms, mobile services, mobile device connectivity issues guests may experience in hotels, mobile payments, and how the Internet of Things will affect guest service. New material has been added on key cards and keyless entry technology. In addition, the section on income statements has been revised to reflect the most recent edition of the Uniform System of Accounts for the Lodging Industry.
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- PublisherEducational Institute of the American Hotel Motel Assoc
- Publication date2017
- ISBN 10 0866125507
- ISBN 13 9780866125505
- BindingPaperback
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Managing Front Office Operations
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Managing Front Office Operations
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Educational Institute of the American Hotel Motel Assoc
(2017)
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ISBN 13: 9780866125505
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(2017)
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ISBN 13: 9780866125505
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Educational Institute of the American Hotel Motel Assoc
(2017)
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Managing Front Office Operations
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Educational Institute of the American Hotel Motel Assoc
(2017)
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