The Effective Measurement and Management of ICT Costs and Benefits - Softcover

Remenyi, Dan; Money, Arthur; Bannister, Frank

Softcover

ISBN 10: 0750683287 ISBN 13: 9780750683289

Publisher: CIMA Publishing, 2007

Synopsis

This is a new and extensively updated edition of one of leading and authoritive books on the subject of IT costs and benefits. Since it was first published in the early 1990s, this book has established itself as the most comprehensive and complete approach to understanding the economics of how information is used to boost the efficiency or effectiveness of companies. The ideas in this book are used extensively in business, and the book is widely adopted and recommended at leading business schools around the world.

This book will show you:
How to use cost benefits analysis or business case accounting
How to use user satisfaction surveys and value for money studies
How to integrate IT benefit delivery into IT project management

This book covers a wide spectrum of IT cost and benefit solutions, ranging from business case accounting and user satisfaction studies right through to the business processes which need to be in place in order to ensure the effective measurement and management of IT costs and benefits. This book takes you through a basic understanding of the issues involved and onto the detail of how to perform the techniques required to measure and thus mange IT costs and benefits.

The rapidly increasing level of expenditure on information technology in most organisations is one reason why IT benefits management has become an important business concern. Top management have begun to insist that much more attention be paid to the economic aspects of information systems.

put the difficulties with IT benefits behind you
measure IT benefits and manage their delivery
know what measurement tools are available for the task

New to the third edition: The evolution of thinking in ICT costs and benefits; management instinct; the chapter on Identification and Treatment of ICT costs is replaced with a more thorough treatment of the subject; the chapter on Risk Analysis is expanded by 50% with new and latest thinking on the subject; new chapters on: ICT evaluation as a political act, and the evaluation of an outsourcing contract. Extensive revisions of the material through out bring the book up-to-date with the latest thinking and evaluation techniques complete with a number of suggested websites through out the book where more information about the subject may be found.

Covers all the practical aspects of business case accounting, ranking techniques and user information system surveys in connection with the effective measurement and management of IT costs and benefits
Identifies a basic framework to help you understand the economic and financial issues of information technology investment
Gives you evaluation concepts as well as several approaches to cost and benefit measurement
Provides you with an IT Assessment Metric (ITAM) - which allows you to measure your firms progress towards obtaining maximum value from information technology procured
* Gives you a basic framework to help you understand the economic and financial issues of IT investment
* Covers all practical aspects of business case accounting, ranking techniques, user information system surveys IT costs and benefits analysis
* Provides you with an IT Assessment Metric - allows you to measure your firms progress towards obtaining maximum value from information technology procured

About this title

Review:

How to deliver IT investment value and boost the efficiency and effectiveness of the firm.

From the Back Cover:

·Put the difficulties with ICT benefits behind you
·Measure ICT benefits and manage their delivery
·Use cost benefits analysis and business case accounting
·Employ value for money studies and user satisfaction surveys
·Integrate ICT benefit delivery into ICT project management
·Get into the right ICT benefit mind set

The Effective Measurement and Management of ICT Costs and Benefits is an established, comprehensive guide to both the economics of how information is used and the management of information to boost a company’s performance. The book presents a wide spectrum of ICT cost and benefit solutions, from business case accounting and user satisfaction studies to the business processes that need to be in place to ensure the effective measurement and management of ICT costs and benefits.

This third edition has been extensively updated with a number of innovative new chapters reflecting current thinking:

·Evaluation and management instinct
·ICT asset evaluation
·ICT costing models

The Effective Measurement and Management of ICT Costs and Benefits has been in print for over 17 years. It has been read all over the world and is currently available in English and Chinese. The book has been prescribed at a number of universities and business schools around the world and is used as the basis of executive and degree courses. It is regarded by many as essential reading for ICT professionals, consultants, accountants, students and academics.

About this edition

• Publisher: CIMA Publishing
• Publication date: 2007
• ISBN 10: 0750683287
• ISBN 13: 9780750683289
• Binding: Paperback
• Edition number: 3
• Number of pages: 408