Understanding Quality (ILM Super Series) - Softcover
With forty well structured and easy to follow topics to choose from, each workbook has a wide range of case studies, questions and activities to meet both an individual or organization's training needs. Whether studying for an ILM qualification or looking to enhance the skills of your employees, Super Series provides essential solutions, frameworks and techniques to support management and leadership development.
* Developed by the ILM to support their Level 3 Introductory Certificate and Certificate in First Line Management
* Well-structured and easy to follow
* Fully revised and updated
* Developed by the ILM to support their Level 3 Introductory Certificate and Certificate in First Line Management
* Well-structured and easy to follow
* Fully revised and updated
"synopsis" may belong to another edition of this title.
- PublisherPergamon Flexible Learning
- Publication date2003
- ISBN 10 0750658819
- ISBN 13 9780750658812
- BindingPaperback
- Edition number4
- Number of pages112
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