Dealing with an Angry Public: The Mutual Gains Approach to Resolving Disputes - Hardcover

Susskind, Lawrence; Field P.T.

Hardcover

ISBN 10: 0684823020 ISBN 13: 9780684823027

Publisher: The Free Press, 1996

Synopsis

Describes strategies for overcoming objections to initiatives in both the private and public sectors and for handling public relations crises.

About this title

Review:

Judith KroegerPresident, Kroeger AssociatesFor every corporate attorney and any CEO whose company has more than 100 employees, this is real world process and problem-solving. Larry MarulloDirector, External Affairs, Southwestern Bell Telephone CompanyOffers a new approach to old problems. A virtual jumping off the path for companies in finding a route to problem solving. John Marks President, Search For Common GroundWonderfully subversive of the established order. Among other things, this book will transform the nature of public life while rendering obsolete the field of corporate public relations. Frank E.A. SanderBussey Professor and Associate Dean, Harvard Law SchoolSets forth a powerful strategy for dealing with major public policy controversies. This book is the perfect antidote to an increasing tendency to polarize issues and escalate tensions. Max H. Bazerman J. Jay Gerber Distinguished Professor of Dispute Resolution and Organizations, J.L. Kellogg Graduate School of Management, Northwestern UniversityExecutives, governmental leaders, public relations professionals, attorneys, and others need to read this book before they are in the midst of their next crisis. It will provide the basis for seeking reason in the sea of emotion that accompanies most conflicts. Max H. Bazerman J. Jay Gerber Distinguished Professor of Dispute Resolution and Organizations, J.L. Kellogg Graduate School of Management, Northwestern University Executives, governmental leaders, public relations professionals, attorneys, and others need to read this book before they are in the midst of their next crisis. It will provide the basis for seeking reason in the sea of emotion that accompanies most conflicts. Frank E.A. SanderBussey Professor and Associate Dean, Harvard Law School Sets forth a powerful strategy for dealing with major public policy controversies. This book is the perfect antidote to an increasing tendency to polarize issues and escalate tensions. John Marks President, Search For Common Ground Wonderfully subversive of the established order. Among other things, this book will transform the nature of public life while rendering obsolete the field of corporate public relations. Larry MarulloDirector, External Affairs, Southwestern Bell Telephone Company Offers a new approach to old problems. A virtual jumping off the path for companies in finding a route to problem solving. Judith KroegerPresident, Kroeger Associates For every corporate attorney and any CEO whose company has more than 100 employees, this is real world process and problem-solving.

About the Author:

Lawrence E. Susskind is Ford Professor of Urban and Environmental Planning at MIT, President of the Consensus Building Institute, and one of America's most experienced public dispute mediators.

About this edition

• Publisher: The Free Press
• Publication date: 1996
• ISBN 10: 0684823020
• ISBN 13: 9780684823027
• Binding: Hardcover
• Number of pages: 276