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This volume is sparklingly clear and readable and offers insight not only to designers, educators and content developers, but also to anyone who needs to communicate effectively through dense clouds of facts. If Wurman occasionally indulges in new-agey pop psychology, his analysis is never muddy and the more hard-headed reader will forgive him soon enough. The discussion alternates between describing the deeply stressful task of absorbing poorly organised data and exploring solutions that require a bit of rethinking but reward such an investment with improved understanding and, maybe, a state change from information to wisdom. We could do worse, and if we don't pay attention to Wurman and his colleagues, we almost certainly will. --Rob Lightner
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