Operational support and analysis: ITIL intermediate capability handbook - Softcover

Stationery Office; Cartlidge, Alison

9780113314294: Operational support and analysis: ITIL intermediate capability handbook
Softcover
ISBN 10: 0113314299 ISBN 13: 9780113314294
Publisher: Stationery Office Books, 2013
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Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.

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  • PublisherStationery Office Books
  • Publication date2013
  • ISBN 10 0113314299
  • ISBN 13 9780113314294
  • BindingPaperback
  • Edition number2
  • Number of pages191

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