Introduction to the ITIL service lifecycle - Softcover

Orr, Anthony T.; Great BritainCabinet Office

Softcover

ISBN 10: 0113313098 ISBN 13: 9780113313099

Publisher: Stationery Office, 2011

Synopsis

This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

About this edition

• Publisher: Stationery Office
• Publication date: 2011
• ISBN 10: 0113313098
• ISBN 13: 9780113313099
• Binding: Paperback
• Edition number: 3
• Number of pages: 273