A quick reference revision guide, which has been designed to help students sitting the Foundation Exam. The title also acts as a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the process and functions in the lifecycle including value, scope, activities and metrics.
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Book Description Stationery Office, 2008. Paperback. Book Condition: New. Bookseller Inventory # mon0000407055
Book Description Stationery Office, 2008. Paperback. Book Condition: New. book. Bookseller Inventory # 0113311710
Book Description Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97801133117121.0
Book Description Stationery Office, 2008. Paperback. Book Condition: New. Bookseller Inventory # DADAX0113311710