ITIL Service Design - Softcover

Colin Rudd; Vernon Lloyd

Softcover

ISBN 10: 0113310471 ISBN 13: 9780113310470

Publisher: TSO, 2007

Synopsis

The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This volume covers design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management and design considerations for outsourcing.

About this title

Product Description:

Service Design Provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.

Synopsis:

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. In order to meet the current and future business requirements, "Service Design" provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include: Service design objectives and elements, Selecting the service design model, Cost models, Benefit/risk analysis, Implementing service design, and, Measurement and control.

About this edition

• Publisher: TSO
• Publication date: 2007
• ISBN 10: 0113310471
• ISBN 13: 9780113310470
• Binding: Paperback
• Number of pages: 345