Dealing with People Problems At Work: A Problem Solving Guide for Managers (SPANISH LANGUAGE IMPORTS) - Softcover

Palmer, Stephen; Burton, Tim

Softcover

ISBN 10: 0077091779 ISBN 13: 9780077091774

Publisher: McGraw Hill / Australia, 1996

Synopsis

A look at how to best to tackle people problems at work - appropriate for any situation where people work together. The book is aimed at anyone who routinely deals with people problems, and is flexible and honest enough to use these applications on themselves as well as colleagues. This book is about positive action, setting the scene by providing a definitive selection of problem-solving skills, such as tools for dealing with problems you might create for others, and aiming to help staff deal with their own problems. It provides clarification on what is termed as a "people problem" and what is meant by "dealing" with an issue. Divided into three parts, Part One examines basic skills and ideas for problem solving, reviews current problem strategies and discusses people's experiences and reactions to work-related situations. Part Two reflects the framework for a problem-solving interview and the range of skills required, and Part Three features wider issues that may arise in the organizational context and also refinements to problem-solving.

About this title

About the Author:

Stephen Palmer is director of the Centre for Stress Management, London.

About this edition

• Publisher: McGraw Hill / Australia
• Publication date: 1996
• ISBN 10: 0077091779
• ISBN 13: 9780077091774
• Binding: Paperback
• Number of pages: 204