Quality Management with Student CD (McGraw-Hill/Irwin Series Operations and Decision Sciences) - Hardcover

Gitlow, Howard S.; Oppenheim, Rosa; Oppenheim, Alan; Levine

Hardcover

ISBN 10: 0072999837 ISBN 13: 9780072999839

Publisher: McGraw-Hill Higher Education, 2004

Synopsis

Quality improvement is recognized as an essential function in any successful organization. Leading corporations have demonstrated that improved quality raises profits, reduces costs, and provides competitive advantage. Quality Management, 3/e, text presents a comprehensive approach to quality improvement, including Dr. W. Edwards Deming's philosophy of quality, productivity, and competitive position, thorough coverage of process improvement, Six Sigma, the DMAIC model, and much more The text is motivated by integrated quality improvement stories, examples, and mini-case studies to help students better understand the application and impact of Quality Management and Improvement. The third edition includes a major new section on quality administration.

About this title

From the Publisher:

Focuses on Dr. Deming's theory of management and ties all discussions of statistical topics to that theory.
Distinguishes between enumerative statistical studies and analytical statistical studies.
Focuses attention on modern inspection policies (Deming's kp rules), as opposed to traditional acceptance sampling procedures.
Presents a detailed explanation of quality improvement stories.
Has many examples and mini-case studies which aid the reader in understanding and appreciating the topics covered.
Provides a clear explanation of the role of the statistician (chapter 1).

Book Description:

Quality Management presents a unique and workable approach to the tools and methods necessary for real quality improvement. W. Edwards Deming's philosophies on quality are woven into this text. This text is one of a few quality control texts which adopt Shewhart's and Deming's view of control charts.

About this edition

• Publisher: McGraw-Hill Higher Education
• Publication date: 2004
• ISBN 10: 0072999837
• ISBN 13: 9780072999839
• Binding: Hardcover
• Edition number: 3
• Number of pages: 797