IT-Enabled Business Change: Successful Management - Softcover

Sharm Manwani

Softcover

ISBN 10: 1902505913 ISBN 13: 9781902505916

Publisher: British Computer Society, 2008

Synopsis

The high profile failure of major IT-related projects in both private and public sectors underlines the need for stringent change management. As businesses increasingly look to IT to enable that change, Sharm Manwani examines the types of business change processes that involve the use of IT, from the reasons organisations change the way they work, to how that change is identified, managed and implemented. The structure follows a new IT-enabled business change lifecycle which focuses on strategic alignment and delivering benefits rather than implementing a technology solution. All those involved in organisational change need to understand the pitfalls and the critical success factors. The potential audience therefore covers a wide range of business and IT executives, managers, professionals and expert users. The main desired outcome of this book is that it helps those who are involved in IT-enabled business change projects to understand the issues and to be more successful.

About this title

Review:

Dr Sharm Manwani lectures and directs programmes in IT-enabled business change at Henley Business School. He has previously been European CIO of two leading multi-national companies where he directed large international IT-enabled change programmes.

His premise is that most IT projects should be viewed as IT-enabled business change projects. This changes the way they are approached and increases their benefits. With this book, he aims to help those involved in such projects to understand the issues and become more successful.

The book is aimed at all those involved in, or affected by, IT-enabled business change projects. It is intended as an introductory text, with no specific prior knowledge assumed. The book follows the life cycle of change, starting with an overview that considers the major tasks and roles involved in the complete cycle.

The book considers how business and IT alignment can be addressed through the use of simple, tried and tested models. This approach is followed in the chapters on improvement definition, design implementation and benefits management.

The chapter on business change design introduces the basic organisational structure and culture change, process design and structuring information for strategic, tactical and operational levels. This focus follows through into the chapter on implementation.

The final chapter summarises the techniques introduced in earlier chapters and reviews the skills needed in relation to the competency model, Skills Framework for the Information Age (SFIA).

This book succeeds as an introductory text, most particularly in its description of the entire scope of an IT-enabled change project in a manner that seamlessly integrates organisational and technical discussions. Those not having a basic understanding of some of the techniques (e.g. value chain analysis) or models (e.g. ITIL) may find it helpful to access other sources as they come across the terms. The notes and references at the end will help in locating such sources.

From the Back Cover:

Our ability to successfully enable business change seems inversely proportional to what we invent. This book brings together common sense and best practice to help address this situation. Well worth reading, for IT professionals and business managers alike. (John Suffolk, Her Majesty's Government Chief Information Officer).

Future-proofing your organisation in response to external challenges requires the ability to deliver successful business change. The high profile failure of major IT-related projects in recent times underlines the impact on commercial outcomes. This book explores how IT can be utilised to deliver effective change, providing practical guidance on the entire process, from identification and sponsorship to implementation and benefits review.

Key areas covered include:

• Strategic alignment and execution of change
• The IT-enabled business change lifecycle
• Integrated approach to change
• Skills and techniques needed at each stage
• Key business and IT roles

Dr Sharm Manwani obtained his MBA and Doctorate at Henley Business School, where he now lectures and directs programmes in IT-enabled business change. Previously, he was the European CIO at two leading multinationals, directing large-scale international IT-enabled change programmes, supporting mergers, business process redesign and organisation restructuring.

About this edition

• Publisher: British Computer Society
• Publication date: 2008
• ISBN 10: 1902505913
• ISBN 13: 9781902505916
• Binding: Paperback
• Number of pages: 236