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This is a book about the reality of beginning, building and sustaining Total Quality as a business improvement strategy. It takes you in logical order through all the steps and issues from winning commitment to Quality to "Becoming the Best". One of the merits of the book is that it is written entirely by two highly-respected Quality practitioners who have many years of experience in developing and implementing Total Quality programmes. Where other books collect papers from a wide range of expert sources and lack any real continuity or flow, this one aims to follow a clear and logical sequence, step-by-step. A potential drawback of this approach can be that it becomes too rigid. But the authors recognize that "there is no sure fire recipe". So they compare the pros and cons of different start-up approaches: for example, they examine applying individual quality management tools and techniques; using the approaches advocated by Crosby, Deming, Juran and Feigenbaum; adopting a Japanese approach; applying a consultancy package; entry via BS 5750/ISO 9000; and developing an approach exclusively tailored to the organization concerned.
"About this title" may belong to another edition of this title.
- PublisherIFS
- Publication date1993
- ISBN 10 1854231030
- ISBN 13 9781854231031
- BindingHardcover
- Number of pages322
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ROAD TO QUALITY
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Book Description Condition: VeryGood. Most items will be dispatched the same or the next working day. Seller Inventory # wbs5702324000
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The road to quality
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Book Description Condition: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Seller Inventory # Z1-U-024-02134
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The Road To Quality
Published by
IFSLtd., United Kingdom
(1993)
ISBN 10: 1854231030
ISBN 13: 9781854231031
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Hardcover
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Book Description Hardback. Condition: Very Good. No Jacket. Edition Not Stated. This is a heavy book and extra postage will be requested to all destinations outside of the United Kingdom.There is some minor wear to the boards.Back cover reads, Total Qualtiy Management is concerned with managing change: changing customer requirements; changing competitive forces; and changing organisational structures, processes, systems, behaviour and attitudes.At its heart is people: how they think and act ( culture ); how they are managed ( organisation ); and how they work ( processes ).In the authors experience there is nothing mystical about Total Quality Improvement.To be successful it requires just a few simple elements; top management commitment and participation; clarity of vision; careful planning; company wide training and education linked to specific skill needs and improvement objectives; an integrated deployment structure to ensure continuity of the processs; and patience.This is not a menu; all the elements must be present.In The Road To Quality they outline the eight steps that make up a strategic framework for Total Quality Improvement.The extent to which companies have adopted the principles and values of Total Quality has been extremely variable over the last decade.Many companies have no clear idea of the progress they have made or how far they still have to go.In an attempt to remove some of the confusion, the authors present the six levels of Total Quality Improvemnet adoption, or lack of it. Size: 6 Inches Wide By 8 1/2 Inches Long. Seller Inventory # 002484
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ROAD TO QUALITY
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Book Description Hardcover. Condition: Bon. Ancien livre de bibliothèque. Légères traces d'usure sur la couverture. Salissures sur la tranche. Tampon ou marque sur la face intérieure de la couverture. Edition 1993. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Slight signs of wear on the cover. Soiling on the side. Stamp or mark on the inside cover page. Edition 1993. Ammareal gives back up to 15% of this book's net price to charity organizations. Seller Inventory # C-651-823
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The Road to Quality
Published by
Kempston, Bedford, UK, IFS (Information for Success)
(1993)
ISBN 10: 1854231030
ISBN 13: 9781854231031
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Hardcover
First Edition
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Book Description Hardcover. Condition: Fine. 1st Edition. A nice, near fine copy with no DJ (as issued) with just a trace of wear to the glossy pictorial boards, book appears unread, 8vo., 296 pages., Includes bibliographical references. 0.0 0.0 0.0. Seller Inventory # 16714
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