How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing

3.77 avg rating
( 13 ratings by Goodreads )
)  
9781292116891: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing
View all copies of this ISBN edition:
 
 

Looking to improve your customer experience? These 68 strategies will show you how to stand out from your competitors, whatever your business.

Full of practical tips, inspiring insights and interviews with a wide range of leaders and entrepreneurs, How to Wow reveals all you need to deliver a world-class customer experience. Covering both the customer and business side of the equation, you’ll learn how to attract new customers, design a leading customer experience and quickly resolve a wide range of problems, plus much more.

Don’t let your business fall behind, look inside and take your customer experience to the next level.

 

“Essential and powerful insights for everyone who aspires to map out and enhance the customer journey and drive growth.”

Keith Lewis, COO, Matchtech Group plc

“At last – a book that provides practical ways of delivering the superior experience that today’s customers demand.”

Olivier Njamfa, Co-Founder and CEO of customer experience software company Eptica

"synopsis" may belong to another edition of this title.

Review:

“These 68 ideas aren’t effortless. Not at all. They’re effortful. They take work and

it’s worth it. Worth it because your lazy competitors are just standing by waiting

for you to make a difference.”

Seth Godin, Author, The Icarus Deception

 

"An engaging, lively, and intensely practical guide to help put customer experience at

the very centre of your business."

Nick Chater, Professor of Behavioural Science, Warwick Business School and Co-Founder Decision Technology Ltd

 

"Truly lives up to its title. Packed with powerful, effective easy to

implement tips that will transform your business into a genuine customer

service champion."

Dee Blick, FCIM Chartered Marketer and #1 bestselling marketing author

 

"I love the way this book challenges management fads and lazy thinking and puts

people at the heart of making businesses great."

Guy Letts, Founder & CEO, CustomerSure

 

"Full of practical ideas that show you how to transform your business by standing

in your customer's shoes. Adrian has given us a road map, now we need to act on

it."

Bernadette Jiwa, Brand Story Strategist and Bestselling Author

 

“Adrian writes in a highly accessible and conversational manner that draws the

reader in. The book has a clear focus on what it takes to deeply understand and

continuously improve the customer journey experience. Ideas are well presented

as being both challenging as well as opportunities to drive customer satisfaction.

The ‘How to Use’ and ‘Insight in Action’ sections are highly practical and this

encourages the reader to take away ideas and apply them to real life situations. A

handbook to dip in to for inspiration, it also is a potent reminder of just how

important the small things as much as the big strategic initiatives”.  

Beverly Landais, FCMI FCIM, Marketing and Business Development Director, Saunderson House - Wealth Management

 

"Finally! Adrian Swinscoe delivers a book jam packed with 68 actionable concepts

to increase both the customer experience and the employee experience. Beyond

just theory, this book will benefit any business leader who wants to move the

needle on customer service."

Kevin Kruse, New York Times bestselling author of Employee Engagement 2.0

 

“As the informed and connected realm heightens every business’ challenge to win

and sustain customer share of mind, mastering customer experience emerges as

the key lever. How to Wow offers a compendium of techniques deeply grounded

in today’s digital context. Consider culling a selection to fit your constituency or

better yet, synthesizing the whole into a timeless fabric that forms the core of

success for any endeavor.”

Charlie Peters, Senior Executive Vice President, Emerson

 

“Essential and powerful insights for everyone who aspires to map out and

enhance the customer journey and drive growth”

Keith Lewis, COO, Matchtech Group plc

From the Back Cover:

FRONT COVER

 

“If all you do is get one great idea from a book, the payoff is exponential. Well, here are 68 ideas that can help any company amaze their customers.”

Shep Hyken, New York Times bestselling author of The Amazement Revolution

 

 

BACK COVER

 

Looking to improve your customer experience? These 68 strategies will show you how to stand out from your competitors, whatever your business.

Full of practical tips, inspiring insights and interviews with a wide range of leaders and entrepreneurs, How to Wow reveals all you need to deliver a world-class customer experience. Covering both the customer and business side of the equation, you’ll learn how to attract new customers, design a leading customer experience and quickly resolve a wide range of problems, plus much more.

Don’t let your business fall behind, look inside and take your customer experience to the next level.

 

“Essential and powerful insights for everyone who aspires to map out and enhance the customer journey and drive growth.”

Keith Lewis, COO, Matchtech Group plc

“At last – a book that provides practical ways of delivering the superior experience that today’s customers demand.”

Olivier Njamfa, Co-Founder and CEO of customer experience software company Eptica

 

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

Adrian Swinscoe
Published by Pearson Education (2016)
ISBN 10: 1292116897 ISBN 13: 9781292116891
New Quantity Available: 15
Seller:
Paperbackshop-US
(Wood Dale, IL, U.S.A.)

Book Description Pearson Education, 2016. PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000. Seller Inventory # PB-9781292116891

More information about this seller | Contact this seller

Buy New
13.05
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

2.

Adrian Swinscoe
Published by Pearson Education Limited, United Kingdom (2017)
ISBN 10: 1292116897 ISBN 13: 9781292116891
New Paperback Quantity Available: 1
Seller:
The Book Depository
(London, United Kingdom)

Book Description Pearson Education Limited, United Kingdom, 2017. Paperback. Condition: New. Language: English. Brand new Book. Looking to improve your customer experience? These 68 strategies will show you how to stand out from your competitors, whatever your business. Full of practical tips, inspiring insights and interviews with a wide range of leaders and entrepreneurs, How to Wow reveals all you need to deliver a world-class customer experience. Covering both the customer and business side of the equation, you'll learn how to attract new customers, design a leading customer experience and quickly resolve a wide range of problems, plus much more.Don't let your business fall behind, look inside and take your customer experience to the next level. "Essential and powerful insights for everyone who aspires to map out and enhance the customer journey and drive growth."Keith Lewis, COO, Matchtech Group plc "At last - a book that provides practical ways of delivering the superior experience that today's customers demand."Olivier Njamfa, Co-Founder and CEO of customer experience software company Eptica. Seller Inventory # AAZ9781292116891

More information about this seller | Contact this seller

Buy New
13.44
Convert currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, rates & speeds

3.

Swinscoe, Adrian
Published by FT Press (2016)
ISBN 10: 1292116897 ISBN 13: 9781292116891
New Paperback Quantity Available: > 20
Seller:
booksXpress
(Freehold, NJ, U.S.A.)

Book Description FT Press, 2016. Paperback. Condition: new. Seller Inventory # 9781292116891

More information about this seller | Contact this seller

Buy New
15.85
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

4.

Adrian Swinscoe (author)
Published by Pearson Education UK 2016-06-06, Harlow, England |New York (2016)
ISBN 10: 1292116897 ISBN 13: 9781292116891
New paperback Quantity Available: > 20
Seller:
Blackwell's
(Oxford, OX, United Kingdom)

Book Description Pearson Education UK 2016-06-06, Harlow, England |New York, 2016. paperback. Condition: New. Seller Inventory # 9781292116891

More information about this seller | Contact this seller

Buy New
10.99
Convert currency

Add to Basket

Shipping: 4.99
From United Kingdom to U.S.A.
Destination, rates & speeds

5.

Swinscoe, Adrian
ISBN 10: 1292116897 ISBN 13: 9781292116891
New Paperback Quantity Available: 2
Seller:
Bookstore99
(Wilmington, DE, U.S.A.)

Book Description Paperback. Condition: NEW. Brand New, We ship to PO , APO and FPO adresses in U.S.A .Choose Expedited Shipping for FASTER DELIVERY.Customer Satisfaction Guaranteed. Seller Inventory # GI_9781292116891

More information about this seller | Contact this seller

Buy New
16.64
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds

6.

Adrian Swinscoe
Published by Pearson Education Limited, United Kingdom (2017)
ISBN 10: 1292116897 ISBN 13: 9781292116891
New Paperback Quantity Available: 10
Seller:
Book Depository hard to find
(London, United Kingdom)

Book Description Pearson Education Limited, United Kingdom, 2017. Paperback. Condition: New. Language: English. Brand new Book. Looking to improve your customer experience? These 68 strategies will show you how to stand out from your competitors, whatever your business. Full of practical tips, inspiring insights and interviews with a wide range of leaders and entrepreneurs, How to Wow reveals all you need to deliver a world-class customer experience. Covering both the customer and business side of the equation, you'll learn how to attract new customers, design a leading customer experience and quickly resolve a wide range of problems, plus much more.Don't let your business fall behind, look inside and take your customer experience to the next level. "Essential and powerful insights for everyone who aspires to map out and enhance the customer journey and drive growth."Keith Lewis, COO, Matchtech Group plc "At last - a book that provides practical ways of delivering the superior experience that today's customers demand."Olivier Njamfa, Co-Founder and CEO of customer experience software company Eptica. Seller Inventory # BZV9781292116891

More information about this seller | Contact this seller

Buy New
20.78
Convert currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, rates & speeds

7.

Swinscoe, Adrian
Published by Pearson Business (2016)
ISBN 10: 1292116897 ISBN 13: 9781292116891
New Paperback Quantity Available: 12
Seller:
The Monster Bookshop
(Fleckney, United Kingdom)

Book Description Pearson Business, 2016. Paperback. Condition: New. BRAND NEW ** SUPER FAST SHIPPING FROM UK WAREHOUSE ** 30 DAY MONEY BACK GUARANTEE. Seller Inventory # mon0005326490

More information about this seller | Contact this seller

Buy New
11.32
Convert currency

Add to Basket

Shipping: 12.99
From United Kingdom to U.S.A.
Destination, rates & speeds

8.

Adrian Swinscoe
Published by Pearson Business 2016-04-04 (2016)
ISBN 10: 1292116897 ISBN 13: 9781292116891
New Paperback Quantity Available: 9
Seller:
Chiron Media
(Wallingford, United Kingdom)

Book Description Pearson Business 2016-04-04, 2016. Paperback. Condition: New. Seller Inventory # 6666-GRD-9781292116891

More information about this seller | Contact this seller

Buy New
10.97
Convert currency

Add to Basket

Shipping: 14.35
From United Kingdom to U.S.A.
Destination, rates & speeds

9.

Swinscoe, Adrian
Published by Pearson Education Limited (2016)
ISBN 10: 1292116897 ISBN 13: 9781292116891
New Softcover First Edition Quantity Available: 7
Seller:

Book Description Pearson Education Limited, 2016. Condition: New. Num Pages: 224 pages. BIC Classification: KJC; KJS. Category: (P) Professional & Vocational. Dimension: 216 x 138. . . 2016. 1st Edition. Paperback. . . . . Seller Inventory # V9781292116891

More information about this seller | Contact this seller

Buy New
16.94
Convert currency

Add to Basket

Shipping: 8.62
From Ireland to U.S.A.
Destination, rates & speeds

10.

Adrian Swinscoe
Published by Pearson Education Limited
ISBN 10: 1292116897 ISBN 13: 9781292116891
New Paperback / softback Quantity Available: 9
Seller:
THE SAINT BOOKSTORE
(Southport, United Kingdom)

Book Description Pearson Education Limited. Paperback / softback. Condition: New. New copy - Usually dispatched within 3 working days. Seller Inventory # B9781292116891

More information about this seller | Contact this seller

Buy New
14.08
Convert currency

Add to Basket

Shipping: 11.95
From United Kingdom to U.S.A.
Destination, rates & speeds

There are more copies of this book

View all search results for this book