Casado, Matt A. Housekeeping Management

ISBN 13: 9780471251897

Housekeeping Management

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9780471251897: Housekeeping Management
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Written in a straightforward, accessible style, this comprehensive work covers all aspects of hotel housekeeping operations - including housekeeping department structure, planning, staffing, inventory and equipment management, housekeeping supplies, laundry room management, cleaning, personnel administration, administrative controls, and risk management.

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From the Back Cover:

An Invaluable Text to Prepare Tomorrow's Executive Housekeepers for Today's Hospitality Industry As downsizing practices in the hospitality industry usher in leaner management and fewer operational levels, the role of executive housekeeper is undergoing a dramatic change. Today, the ideal executive housekeeper must be prepared to be a first-line manager--capable of running a housekeeping department with little or no intervention from upper management. Housekeeping Management offers future industry professionals the tools they need to be competitive in this new era--the skills to manage resources, administer assets, and manage all of the technical operations of a busy housekeeping department. Using case studies culled from the author's extensive experience in the hospitality industry, it demonstrates clearly how theoretical concepts apply to real-life situations. Illustrated with numerous photos and charts, this practical, easy-to-read text:
* Covers management concepts and responsibilities
* Details structural planning for large properties, including models for staffing patterns
* Examines inventory and equipment management, characteristics of materials and supplies, linen and laundry room management, and cleaning functions
* Discusses personnel administration, including employee motivation, turnover, satisfaction, absenteeism, and cultural diversity issues
* Focuses on productivity and cost control, risk management, topical environmental issues, and hotel safety and security

Ideal for two-year or four-year programs, Housekeeping Management is an invaluable resource to help tomorrow's executive housekeepers acquire the proficiency in management and administration they'll need to succeed in the hospitality industry.

About the Author:

MATT A. CASADO, EdD, is Professor in the School of Hotel and Restaurant Management at Northern Arizona University in Flagstaff, Arizona. He is the author of the Food and Beverage Service Manual and Conversational Spanish for Hospitality Managers and Supervisors, both published by Wiley.

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Other Popular Editions of the Same Title

9781118071793: Housekeeping Management

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ISBN 10:  1118071794 ISBN 13:  9781118071793
Publisher: John Wiley & Sons, 2012
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