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This book provides ideas on how to make customers come back again and again. The author gives a practical explanation of why customer loyalty is so important and demonstrates how to build staff commitment to customer care, how to operate a customer loyalty programme and how to train staff with skills to build customer satisfaction. It includes practical case studies from ten business sectors, explains to how to analyze information requirements and how to measure the effectiveness of communications. It is designed for sales, marketing customer service and administration staff who have contact with customers.
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Book Description Financial Times Management, 1993. Condition: Very Good. 1587639503. Seller Inventory # U9780273600800
Book Description Financial Times Management, 1993. Condition: Very Good. Great condition for a used book! Minimal wear. Seller Inventory # 18906652-6
Book Description Financial Times Prentice Hall, 1993. Paperback. Condition: Good. All orders are dispatched the following working day from our UK warehouse. Established in 2004, we have over 500,000 books in stock. No quibble refund if not completely satisfied. Seller Inventory # mon0005409652
Book Description Financial Times Prentice Hall, 1993. Condition: Fair. This book has soft covers. Ex-library, With usual stamps and markings, In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,450grams, ISBN:9780273600800. Seller Inventory # 4007523
Book Description Financial Times Prentice Hall, 1993. Paperback. Condition: Very Good. Building Customer Loyalty (Institute of Management/Pitman Publishing) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Seller Inventory # 7719-9780273600800
Book Description Financial Times Prentice Hall 06/05/1993, 1993. Paperback. Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Seller Inventory # 6545-9780273600800
Book Description Financial Times Management, 1993. Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR003782170
Book Description Financial Times Prentice Hall, 1993. Paperback. Condition: Used; Good. Fast Dispatch. Expedited UK Delivery Available. Excellent Customer Service. Seller Inventory # BBI3176644
Book Description Financial Times Management, 1993. Soft Cover. Condition: Very Fine. Dust Jacket Condition: As New. Used book in good condition.No Highlighting/Marking/Underline,Neat & Clean Copy.Ships with tracking and packaged with care.Buy with confidence, excellent customer service!. Seller Inventory # BK 0026178 JB_DB