Items related to Operational support and analysis: ITIL V3 Intermediate...
Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available
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- PublisherStationery Office Books
- Publication date2013
- ISBN 10 0113314302
- ISBN 13 9780113314300
- BindingPaperback
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