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This publication offers updated guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations.
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- PublisherTSO
- Publication date2013
- ISBN 10 0113314019
- ISBN 13 9780113314010
- BindingPaperback
- Edition number2
- Number of pages407
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ITIL Service Transition - German Translation: Office of Government Commerce
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