The Outstanding Organization: Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence (MGMT & LEADERSHIP) - Hardcover

Martin, Karen

Hardcover

ISBN 10: 0071782370 ISBN 13: 9780071782371

Publisher: McGraw Hill, 2012

Synopsis

Why performance improvement programs usually fail to deliver the results you expect--and what you can do about it The Outstanding Organization provides a four-part solution for reducing the organizational chaos that weakens the foundation you need to achieve lasting excellence and undermines your best-intended improvement efforts. Business performance improvement expert Karen Martin explains how the lack of clarity, focus, and discipline can result in millions of dollars of unnecessary labor expense, poor decision-making, dissatisfied customers, and disengaged workers; and how to instill the organizational behaviors that produce both excellence and resilience. Karen Martin is the founder of the business coaching and consulting firm Karen Martin & Associates, LLC.

About this title

Review:

"A powerful model of what makes a high-performance organization. " -- Jeffrey Liker "Toyota Way"

"This fast-moving book gives managers a series of practical, proven strategies and tools to improve performance to get better results immediately." -- Brian Tracy "Author of Full Engagement"

"Too often, outstanding performance seems out of reach. Karen Martin explains, with elegant simplicity, why so many organizations 'can't get there from here.' Better yet, she provides clear, actionable advice on building a foundation that will allow anyone to achieve excellence." -- Matthew E. May "Author of The Laws of Subtraction"

About the Author:

Karen Martin has been building, managing, and improving operations for more than 20 years. As principal consultant for Karen Martin & Associates, LLC, she is a recognized thought leader in applying Lean thinking and the psychology of change to office, service, and knowledge work environments. Her diverse client list includes Fortune 500 companies, as well as small businesses, government agencies, nonprofits, and start-ups. She is the coauthor of The Kaizen Event Planner, codeveloper of Metrics-Based Process Mapping, instructor for the University of California, San Diego's Lean Enterprise program, and industry advisor to the University of San Diego's Industrial and Systems Engineering program. She lives in San Diego.

About this edition

• Publisher: McGraw Hill
• Publication date: 2012
• ISBN 10: 0071782370
• ISBN 13: 9780071782371
• Binding: Hardcover
• Number of pages: 240