Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
Condition: Very Good. . Acceptable dust jacket.
Condition: Good. Good condition ex-library book with usual library markings and stickers.
Seller: -OnTimeBooks-, Phoenix, AZ, U.S.A.
Condition: very_good. Gently read. May have name of previous ownership, or ex-library edition. Binding tight; spine straight and smooth, with no creasing; covers clean and crisp. Minimal signs of handling or shelving. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item for full refund. Ships USPS Media Mail.
Paperback. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.
Paperback. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.
Language: English
Published by Wiley & Sons, Incorporated, John, 1997
ISBN 10: 0787909386 ISBN 13: 9780787909383
Seller: Better World Books: West, Reno, NV, U.S.A.
First Edition
Condition: Very Good. 1st Edition. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Language: English
Published by Wiley & Sons, Incorporated, John, 1997
ISBN 10: 0787909386 ISBN 13: 9780787909383
Seller: Better World Books: West, Reno, NV, U.S.A.
First Edition
Condition: Good. 1st Edition. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Language: English
Published by Wiley & Sons, Incorporated, John, 1997
ISBN 10: 0787909386 ISBN 13: 9780787909383
Seller: Better World Books, Mishawaka, IN, U.S.A.
First Edition
Condition: Good. 1st Edition. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Condition: Good. Good condition. Good dust jacket. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
Condition: Acceptable. A readable copy. All pages are intact, and the cover is intact (However the dust cover may be missing). Pages can include considerable notes--in pen or highlighter--but the notes cannot obscure the text. Book may be a price cutter or have a remainder mark.
Condition: Very Good. hardcover 100% of proceeds go to charity! May have signs of use, wear and minor cosmetic defects.
Seller: HPB-Diamond, Dallas, TX, U.S.A.
hardcover. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
Condition: As New. Unread book in perfect condition.
Seller: Majestic Books, Hounslow, United Kingdom
Condition: New. pp. 144.
PAP. Condition: New. New Book. Shipped from UK. Established seller since 2000.
Language: English
Published by John Wiley & Sons Inc, Uxbridge, 1996
ISBN 10: 088390473X ISBN 13: 9780883904732
Seller: Grand Eagle Retail, Bensenville, IL, U.S.A.
First Edition
Paperback. Condition: new. Paperback. Develop standard-setting customer service! Based on the best-selling book Fabled Service by BetsySanders! This program will help you develop exceptional customer servicethat puts your organization above your competition. InspiringFabled Service helps you assess your needs and select activities toimprove weak areas in your current customer service. Teach others vital customer service skills, such as how to: * Positively represent the organization * Satisfy customers so they will buy the product or service * Encourage customers to return * Understand what motivates people and initiates action * Solve problems immediately and effectively. and more! Simply written, this program includes all necessary materials tocreate results-oriented, customized customer service training. ATrainer's Guide includes specific direction for administering theCustomer Service Survey, which assesses individual strengths andweaknesses in three learning areas: understanding him or herselfand others; planning for results; and product/service knowledge.The Guide also includes 12 prepared activities that correspond withthe three learning areas. Using results from the survey, you chooseactivities that will help your group improve in its weaker areas.Each activity specifies goals, materials needed, time required,physical setting, and process (including questions to help youreview what was learned and help people understand what can beapplied to every day situations). You will need to order a Participant Workbook for each personinvolved in the training. The Workbook includes a copy of thesurvey and participant materials for each activity. Create great service that gets customers talking! Develop standard-setting customer service! Based on the best-selling book Fabled Service by Betsy Sanders! This program will help you develop exceptional customer service that puts your organization above your competition. Inspiring Fabled Service helps you assess your needs and select activities to improve weak areas in your current customer service. Teach others vital customer service skills, such as how to: Positively represent the organizationSatisfy customers so they will buy the product or serviceEncourage customers to returnUnderstand what motivates people and initiates actionSolve problems immediately and effectively. and more!Simply written, this program includes all necessary materials to create results-oriented, customized customer service training. A Trainer's Guide includes specific direction for administering the Customer Service Survey, which assesses individual strengths and weaknesses in three learning areas: understanding him or herself and others; planning for results; and product/service knowledge. The Guide also includes 12 prepared activities that correspond with the three learning areas. Using results from the survey, you choose activities that will help your group improve in its weaker areas. Each activity specifies goals, materials needed, time required, physical setting, and process (including questions to help you review what was learned and help people understand what can be applied to every day situations). You will need to order a Participant Workbook for each person involved in the training. The Workbook includes a copy of the survey and participant materials for each activity. Creategreat service that gets customers talking! Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
Condition: New.
Seller: Brook Bookstore On Demand, Napoli, NA, Italy
Condition: new.
Seller: Kennys Bookshop and Art Galleries Ltd., Galway, GY, Ireland
First Edition
Condition: New. Num Pages: 144 pages, black & white illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 253 x 180 x 9. Weight in Grams: 260. . 1997. 1st Edition. Paperback. . . . .
Seller: Books Puddle, New York, NY, U.S.A.
Condition: New. pp. 144.
Seller: Ria Christie Collections, Uxbridge, United Kingdom
£ 20.63
Quantity: Over 20 available
Add to basketCondition: New. In.
Language: English
Published by John Wiley & Sons Inc, 1997
ISBN 10: 0787909386 ISBN 13: 9780787909383
Seller: THE SAINT BOOKSTORE, Southport, United Kingdom
£ 21.53
Quantity: Over 20 available
Add to basketPaperback / softback. Condition: New. New copy - Usually dispatched within 4 working days.
Condition: New. Num Pages: 144 pages, black & white illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 253 x 180 x 9. Weight in Grams: 260. . 1997. 1st Edition. Paperback. . . . . Books ship from the US and Ireland.
Condition: New. pp. 76.
Seller: Ria Christie Collections, Uxbridge, United Kingdom
£ 26.37
Quantity: Over 20 available
Add to basketCondition: New. In.
Language: English
Published by John Wiley & Sons 1996-03, 1996
ISBN 10: 088390473X ISBN 13: 9780883904732
Seller: Chiron Media, Wallingford, United Kingdom
PF. Condition: New.
Seller: GreatBookPricesUK, Woodford Green, United Kingdom
Condition: New.
Seller: THE SAINT BOOKSTORE, Southport, United Kingdom
£ 29.83
Quantity: Over 20 available
Add to basketPaperback / softback. Condition: New. New copy - Usually dispatched within 4 working days.