Published by American Library Association, 2010
ISBN 10: 0838910211 ISBN 13: 9780838910214
Seller: Better World Books, Mishawaka, IN, U.S.A.
Condition: Very Good. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.
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Published by Praeger, 1996
ISBN 10: 1567502091 ISBN 13: 9781567502091
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Hardcover. Condition: Good. No Jacket. Former library book; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 0.98.
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Published by Ess Ess Publications, 2009
ISBN 10: 8170005760 ISBN 13: 9788170005766
Seller: Majestic Books, Hounslow, United Kingdom
Condition: New. pp. xviii + 246 77 Figures.
Published by Praeger, 1996
ISBN 10: 1567502105 ISBN 13: 9781567502107
Paperback. Condition: As New. Softcover. Good binding and cover. Minor shelf wear. Clean, unmarked pages.
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Published by Ablex Publishing, USA, 1996
ISBN 10: 1567502091 ISBN 13: 9781567502091
Seller: PsychoBabel & Skoob Books, Didcot, United Kingdom
First Edition
hardcover. Condition: Very Good. First Edition. Ex-library with bookplate on inner cover, stamps on page block and a lending label on fep. Clear, bright and tight. Ex-Library.
Published by Facet Publishing 31 M, 2015
ISBN 10: 1783300590 ISBN 13: 9781783300594
Seller: AwesomeBooks, Wallingford, United Kingdom
Paperback. Condition: Very Good. Assessing Service Quality: Satisfying the expectations of library customers: Satisfying the Expectations of Library Customers, Third Edition This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .
Published by Praeger, 1997
ISBN 10: 1567503403 ISBN 13: 9781567503401
Seller: suffolkbooks, Center moriches, NY, U.S.A.
Condition: VeryGood. Fast Shipping - Safe and Secure 7 days a week!.
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Published by Ess Ess Pub, New Delhi, 2009
Seller: Vedams eBooks (P) Ltd, New Delhi, India
Hardbound. Condition: As New. New. Contents Preface. Acknowledgements. 1. Understanding ends and means. 2. A look in the library mirror. 3. Your mission should you choose to accept it. 4. Measuring and assessing the components of service quality. 5. What can go wrong with numbers. 6. Compl 246 pp.
Published by American Library Association, 2015
ISBN 10: 0838913083 ISBN 13: 9780838913086
Seller: Better World Books, Mishawaka, IN, U.S.A.
Condition: Very Good. updated. Used book that is in excellent condition. May show signs of wear or have minor defects.
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Published by American Library Association, 1998
ISBN 10: 0838934897 ISBN 13: 9780838934890
Seller: Mispah books, Redhill, SURRE, United Kingdom
Paperback. Condition: Like New. Like New. book.