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Published by Chongqing University Press, 2015
ISBN 10: 7562494339ISBN 13: 9787562494331
Seller: liu xing, Nanjing JiangSu, JS, China
Book
paperback. Condition: New. Language:Chinese.Paperback. Pub Date: 2015-08-01 Publisher: Chongqing University Press E-commerce customer service systematically introduces the combat tutorial e-commerce marketing environment customer service to speak cases. simple introduction of each customer service term work skills and requirements. The book is divided into eight modules. covering customer information collection and collation. client communication skills. customer service skills. customer complaint handling. customer se.