Fan Yun Ming Chen Ying (1 results)

paperback. Condition: New. Ship out in 2 business day, And Fast shipping, Free Tracking number will be provided after the shipment.Paperback. Pub Date: 2012. Pages: 242 Language: Chinese Publisher: Higher Education Press secondary vocational education in national planning materials: Room Service Management (3rd Edition) (hotel service and management professional) secondary vocational education hotel services and professional management of national planning materials. The book is divided into 10 units. including an overview of the housekeeping department. clean utensils and detergents. cleaning and maintenance of rooms. guest services. room service terms. the hotel's public areas and the surface layer of the material of the cleaning and maintenance. pieces of cloth laundry Clear and special stains. housekeeping department. human resources management. rooms. materials management and room quality management. The book is revised on the basis of the 2006 version. Taking into account the development and changes of the development of the tourism vocational education and professional courses. maintain the same architecture of the original textbook revision. adjust the scheduling order. add images. delete obsolete content. add new content; with the appropriate professional qualification standard should have known. should dovetail. to meet the occupational status of capacity-building needs. The book is rich in content. level of clear. applicable to a wide range of theory with practice. and operability. Book supporting network teaching resources. learning cards through the back cover of login for teaching resources. Learning card combines the security features. check books authenticity. solemn declaration page detailed description see the end of the book. The book can be used as a professional hotel service and management of secondary vocational schools teaching materials. and also as a the Hotel jobs training materials and the hotel staff level exam books. Contents: the organization of the first unit housekeeping department overview topic Rooms Division and post the concept theme rooms set the theme of the room product configuration features and equipment supplies second unit cleaning utensils and detergents theme the cleaning appliances Topic two cleaners first fourth unit plan health topics of the theme of cleaning and maintenance of the three-unit rooms cleaning preparations theme rooms two rooms clean finishing theme rooms and four rooms disinfection and pest control services on the subject of customer service work customer service overview topic off content with the program theme of customer service modes and features theme four handle guest complaints the fifth-unit room service terms theme rooms commonly used words of the language specification theme Second Room Service the sixth unit hotel public areas and the surface material clean institutions of the seventh unit of the cleaning and maintenance of the cleaning and maintenance of the cleaning and maintenance of the public areas of a hotel maintenance theme theme ground material theme the cleaning and maintenance of the wall material of the the theme four special appliances laundry pieces of cloth with special stains the clear theme Laundry eighth unit of the set. washing equipment and detergents theme two pieces of cloth washing. scouring and ironing rooms Ministry of human resource management topics Rooms Division staffing. four employees of the theme of the recruitment and deployment of staff training theme the three employee performance evaluation themes incentive unit 9 rooms. materials management theme a room cost budget and equipment renovation theme Guest management themes of articles management theme of the three-room pieces of cloth to reduce consumption and environmental protection the Unit 10 rooms. quality management subject housekeeping maintenance safety and quality management of quality control theme rooms. guest service quality control theme roomsFour Satisfaction guaranteed,or money back.