M. Larry Shillito

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Acquiring, Processing, and Deploying: Voice of the Customer
Shillito, M. Larry

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� 10.14

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Advanced QFD: Linking Technology to Market and Company Needs
Shillito, M. Larry

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� 50.13

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Value: Its Measurement, Design, and Management
Shillito, M. Larry; De Marle, David J.

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� 74.41

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