Stock Image

The Whitehall Effect: How Whitehall Became the Enemy of Great Public Services - and What We Can Do About it

Seddon, John

Published by Triarchy Press
ISBN 10: 1909470457 / ISBN 13: 9781909470453
/ New / Condition: New / Hardcover
Quantity Available: 4
From Kennys Bookstore (Olney, MD, U.S.A.)
Available From More Booksellers
View all  copies of this book
Add to basket
Price: 24.06
Convert Currency
Shipping: 0
Within U.S.A.
Destination, Rates & Speeds

Save for Later

About the Book

Bibliographic Details


Title: The Whitehall Effect: How Whitehall Became ...

Publisher: Triarchy Press

Binding: Hardcover

Book Condition: New

Description:

John Seddon is back with an uncompromising account of Whitehall's effect on public services. It's a damning read. He explains how successive governments have undermined our public services and the devastation that three decades of political fads and bad theory have caused. Then he sets out unprecedented opportunity now available to us. Num Pages: 216 pages. BIC Classification: JPP; KNV. Category: (G) General (US: Trade). Dimension: 156 x 235 x 21. Weight in Grams: 456. . 2014. Hardcover. . . . . Books ship from the US and Ireland. Bookseller Inventory # V9781909470453

About this title:

Book ratings provided by Goodreads:
3.88 avg rating
(16 ratings)

Synopsis: In The WHITEHALL Effect, John Seddon explains how and why it is that governments repeatedly fail to deliver what our public services need and exposes the devastation that three decades of political fads, fashions and bad theory have caused. Although his examples come from the UK, he and his colleagues at Vanguard consult with government and public sector bodies in 10 countries and the problems he identifies (outsourcing, incentives, targets, standards, inspection) can be found in all Western political systems. With specific examples and new evidence, he chronicles how the Whitehall ideas machine has failed on a monumental scale - and the impact that this has had on public sector workers and those of us who use public sector services. The WHITEHALL Effect provides fresh insights into some of the most challenging issues of our time (because of their impact on health, education, policing and all public services) and reveals the unprecedented opportunity we now have to create the public services we all deserve.

About the Author: John Seddon is visiting professor at The University of Hull Business School and Managing Director of Vanguard Consulting. Service organisations following his ideas are achieving profound improvements in service, efficiency and morale. John has been a long-term critic of the UK's public-sector 'reform programme', arguing that reforms (targets and other specifications) make performance worse. He has repeatedly attacked current management thinking where it supports economies of scale, quality standards like ISO9000, the use of targets, inspection and centralised control of local services, and areas of public sector reform including 'deliverology'. He is well known for having adapted the Toyota Production System and the work of Deming and Taiichi Ohno into 'The Vanguard Method' for improving service performance. He describes the Vanguard Method as a form of systems thinking. John Seddon makes an important distinction between 'failure demand' - demand caused by a failure to do something or do something right for the customer and 'value demand' - what the service exists to provide.

"About this title" may belong to another edition of this title.

Bookseller & Payment Information

Payment Methods

This bookseller accepts the following methods of payment:

  • American Express
  • MasterCard
  • Visa

[Search this Seller's Books]

[List this Seller's Books]

[Ask Seller a Question]

Bookseller: Kennys Bookstore
Address: Olney, MD, U.S.A.

AbeBooks Bookseller Since: 09 October 2009
Bookseller Rating: 5-star rating

Terms of Sale:

We guarantee the condition of every book as it's described on the Abebooks web
sites. If you're dissatisfied with your purchase (Incorrect Book/Not as
Described/Damaged) or if the order hasn't arrived, you're eligible for a refund
within 30 days of the estimated delivery date. For any queries please use the contact seller link or send an email to books@kennys.ie,

Conor Kenny


Shipping Terms:

All books securely packaged. Some books ship from Ireland.


Store Description: We carry a comprehensive range of out of print and rare books.