The Whitehall Effect: How Whitehall Became the Enemy of Great Public Services - and What We Can Do About it
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John Seddon is back with an uncompromising account of Whitehall's effect on public services. It's a damning read. He explains how successive governments have undermined our public services and the devastation that three decades of political fads and bad theory have caused. Then he sets out unprecedented opportunity now available to us. Num Pages: 216 pages. BIC Classification: JPP; KNV. Category: (G) General (US: Trade). Dimension: 156 x 235 x 21. Weight in Grams: 456. . 2014. Hardcover. . . . . Books ship from the US and Ireland. Bookseller Inventory # V9781909470453
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About the Author: John Seddon is visiting professor at The University of Hull Business School and Managing Director of Vanguard Consulting. Service organisations following his ideas are achieving profound improvements in service, efficiency and morale. John has been a long-term critic of the UK's public-sector 'reform programme', arguing that reforms (targets and other specifications) make performance worse. He has repeatedly attacked current management thinking where it supports economies of scale, quality standards like ISO9000, the use of targets, inspection and centralised control of local services, and areas of public sector reform including 'deliverology'. He is well known for having adapted the Toyota Production System and the work of Deming and Taiichi Ohno into 'The Vanguard Method' for improving service performance. He describes the Vanguard Method as a form of systems thinking. John Seddon makes an important distinction between 'failure demand' - demand caused by a failure to do something or do something right for the customer and 'value demand' - what the service exists to provide.
Title: The Whitehall Effect: How Whitehall Became ...
Publisher: Triarchy Press
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